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“Great stay - again” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #10 of 344 Hotels in Amsterdam
Chipping Ongar, United Kingdom
Top Contributor
239 reviews 239 reviews
88 hotel reviews
Reviews in 83 cities Reviews in 83 cities
158 helpful votes 158 helpful votes
“Great stay - again”
5 of 5 stars Reviewed May 8, 2014

A real 5 star hotel . Great beds ,pillows,linen and decor ,everything works well .
But what makes hotel really stand out is its service . It has improved since two years ago ,it was very good then ,but now it goes beyond all expectations . Nothing is too much trouble , every member of staff from receptionists to chambermaids etc stop to greet you . Staff over breakfast are friendly cheery and attentive.
Great hotel in a super location .

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 22, 2014
It was lovely to read your super review and thank you for choosing Sofitel Legend The Grand. I will definitely pass on your wonderful words about the service to our entire staff…it will make them feel real proud !

Please come back and see us again soon but, in the meantime, happy travels.

With all good wishes,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,463 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Athens, Greece
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 8, 2014

So excited I stayed in this hotel! Just at the center of Amsterdam, near the canal with the swans with wonderful view. The room was cosy decorated with warm colors, lovely smiley staff and the best lounge room with a fireplace, books and piano, feeling wonderful & natural being there. Hot spots: a beautiful garden in the middle, a delicious breakfast and a must visit hotel spa.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 22, 2014
Wow, what a fantastic review. It’s such a pleasure to hear you enjoyed your stay at The Grand and that you appreciated our breakfast buffet. Thank you also for your kind words about our staff !

I hope to welcome you back in The Grand on your next visit to Amsterdam.

Kind regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila
Top Contributor
111 reviews 111 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 7, 2014

We stayed 5 nights here, over the long Easter break. Service from the front desk, concierge, porters and restaurant staff was topnotch. The buffet breakfast was excellent. We had the most blissful sleep every night, in their extremely comfortable beds. If it could have been possible to just stay in the hotel the whole 6 days, I would have, because once you step out, you're confronted with everything xxx that Amsterdam has to offer. There's a 'coffeeshop' just steps away, and the red-lighted windows just a few meters down. Why couldn't this lovely property have been located in a more respectable part of town. Actually, even inside the hotel, you can catch whiffs of pot brought in by other guests, especially in the cramped elevators. Parents, take note.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 8, 2014
Thank you for taking the time to write this lovely review about your stay in Sofitel Legend The Grand Amsterdam.

I will share your comments with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to provide a high quality of service to all of our guests.

I hope to welcome you back in The Grand.

With kind regards,

Denis Dupart
General Manager
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Phoenix, Arizona
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 6, 2014

I stayed at this hotel for 2 nights during a spring tour of Holland and Belgium with Tauck. The hotel is beautiful and service is excellent. The room was spacious and clean. The location is excellent and we could walk everywhere. The front desk staff had plenty of people there to help when you needed it and they were all very friendly. We ate in the Bistro restaurant once and we did not like it very much but loved the hotel breakfasts.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 7, 2014
Thank you for your kind words about our hotel, Sofitel Legend The Grand Amsterdam. I am delighted that you enjoyed your room and the location.

However, I am sorry to hear that you did not like our Bistro that much. I will pass on your comment to our Restaurant Manager.

I hope to soon welcome you back in The Grand.

With kind regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 5, 2014

Excellent service. Perfect central location close to quiet canal. Rooms good, spacious. The bed fas fantastic, very comfortable. I was not happy with the shower as it was hard to get the right temperature. All in all a great hotel, but very expensive and would have expected even better for this prize.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 7, 2014
It is a pleasure to read that you enjoyed your stay at Sofitel Legend The Grand Amsterdam. Thank you for taking the time to leave your review at Tripadvisor.

However I am sorry to read that were not happy with the shower in your bathroom. Please rest assured that I will review this with the Chief Engineering.

I hope to welcome you back in The Grand on your next visit of Amsterdam.

With kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Malling, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 1, 2014

This hotel is located on a canal at the top of the red light area, but don't let this put you off because its a wonderful hotel. Check in staff are superb, rooms are first class, location is perfect, even the guys on the door are very friendly. I will only ever stay here when in Amsterdam. Not one complaint!

Room Tip: You must try this hotel!
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 2, 2014
It is always a pleasure to read positive comments on the service provided by my great team as this is where we believe Sofitel Legend The Grand excels and makes us stand out from the rest.

We look forward to welcoming you back on your next trip to Amsterdam.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2014

Got to stay in this beautiful hotel right in the heart of Amsterdam for 6 nights! Our KLM flight arrived an hour early, and we were at the hotel reception by 9 am. Our room was not ready at that time, but the staff checked us in without problems. We were served some refreshments, got introduced to Maurice, our always ready and able butler, before we headed out for the Easter mass at the Basilica close to the Central Station. Even before the mass ended, we learned that our junior suite room with a canal view (#352) was ready for us! Sweet Maurice took take of our every little need, including my request for a voltage converter so that I could use my flat hair iron! Our room was large with high ceilings, and had a modern, yet traditional feel to it. The toilet and bath had an interesting layout but worked well for us! There was a TV next to the tub (neither of which we used), towel warmer, rainshower and wand in the shower, and a vanity that is separate from the lavatory. The bed was soft yet comfortable, and we had an extra roll-away bed for my teenage son which was also comfortable. It was King's Day on the day we left, but the celebrations started the night before. I didn't get to sleep until 2 am that evening because the place was not very far from the Dam Square which were most of the loud noise was coming from. But the rest of the nights were calm and quiet, and being on the third floor was a plus. Also, one should try the Spa/Pool area - we had a great one hour in the pool, and all to our own! We never tried the breakfast at the hotel, although we heard a lot of good things about it. We usually were our for our meals, and there are a lot of pretty good choices just a walking distance away. Overall, we would go back to the same hotel if and when we have the chance to visit Amsterdam again. And special thanks to Maurice and the staff of The Grand Sofitel for treating us like royalties. <3

Room Tip: The butler experience is a first for us. One has to be in at least the junior suite to have one.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 2, 2014
This is a very touching and much appreciated review of your experience at the hotel. Thank you so much for taking the time to write so eloquently and I hope your next stay with us lives up to the same high standards that you now know we are capable of!

Thank you once again.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amsterdam
#4 Family Hotel in Amsterdam
#6 Luxury Hotel in Amsterdam
#6 Romantic Hotel in Amsterdam
#8 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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