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“Luxury stay” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #9 of 344 Hotels in Amsterdam
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Luxury stay”
5 of 5 stars Reviewed March 16, 2014

We have just spent two nights in this wonderful hotel, one of the best we have ever stayed in and certainly our favourite of the top end hotels in Amsterdam. Location was perfact, easy walking distance to all major attractins, loads of bars and restaurants. Our sperior double room was large, beautiful view of courtyard and very comfortable bed. Breakfast was fantastic and well worth the price. Sauna was clean and very hot, although gets crowded at about 5pm on a Saturday. The staff were without fault - we were extremely well looked after and every detail attended to without us even having to ask. We particularly appreciated the service from our breakfast waiter, called ?Marius, who was incredibly attentive, friendly and helpful. We would love to come again.

Room Tip: We loved 357
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 18, 2014
I am thrilled to read that you enjoyed your stay in The Grand so much ! Your valuable feedback is very much appreciated and I have shared these lovely comments with the staff.

I hope, along with the entire team, that we may welcome you again.

Warm regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,469 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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Salisbury, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 11, 2014

I guess my feelings are overshadowed by our initial experience which set the tone for the whole stay. I'll explain; when we arrived we were met by a very friendly doorman who took our bags and said they would be taken to our room, all fine so far. However when we tried to check in the receptionist asked our name and after a minute or so said we were not booked in - somewhat worrying - however it was swiftly resolved when we worked out he'd spelt our name incorrectly. No big deal but a little disconcerting for a minute or two. He then said that our room wasn't quite ready but it would be in about twenty minutes and would we like a drink in the library while we waited. Appreciating the fact that it was only 10.00am and they weren't obliged to have our room ready until 2.00pm we were pleased to have the opportunity to get in to our room and unpack our things so we said we'd wait. After 20 minutes I went and asked whether our room was ready only to be told - by another receptionist - that it would be another 45mins. At that point we decided to go out for a walk and have a quick look around. After 1 & 1/2 hours we returned only to be told that they still needed another 20 minutes for a final check. Very frustrating, why didn't they simply say when we first checked in that the room wouldn't be ready until 2.00pm - which is what we were expecting - and that way we would have gone off into town for the day and not wasting a load of our time checking if we could get into our room or not. Anyway when it was ready we were told that our luggage was in our room, so we went on up only to find no luggage and had to wait another 20 minutes for the chap to bring it up, at this point I was no mood to give him a tip which resulted in him looking at me as I'd just abused him. Then we tried to make ourselves a cup of coffee only to find there was no coffee, so much for the final check. Then we realised that the television in the bathroom had no signal, again no real problem as we didn't want to use it, we were just messing around trying things out.
Having said all that absolutely nothing else went wrong during our stay- except the very strange waitress in Bridges restaurant but that's for another review - all the staff were really friendly and they even gave me a birthday cake for free which was a very nice touch. Therefore I've still given it 4 stars but an establishment such as this should be getting 5 stars every time from me.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 12, 2014
Thank you for taking the time to leave such an elaborate and detailed review on Tripadvisor about your stay at Sofitel Legend The Grand Amsterdam.

I am sorry to read that you were disappointed with the check-in. May I kindly ask you to contact our Guest Relations Manager in order to discuss your feedback. We would appreciate it if you would give us the opportunity to restore your confidence in The Grand. You can reach us on +31.(0)20.5553111

Once again thank you for your feedback. At The Grand we pride ourselves in offering a high level of service: I hope that you will give us the opportunity to prove this to you when you next visit Amsterdam.

With kind regards,

Denis Dupart
General Manager
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Dumfries, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

We are just back from a visit to Amsterdam staying at The Grand. The hotel was amazing. The service from the staff was really excellent. The surroundings were so plush. We enjoyed drinks in the hotel bar, where I had a fantastic Bloody Mary! We are already planning our return to The Grand as we loved every minute!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 12, 2014
I am pleased to read that you had such a nice sojourn at Sofitel Legend The Grand.

Please be assured that we will have your Bloody Mary ready for you for your next visit of Amsterdam and the Grand ! I look forward to welcoming you back !

With kind regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sfakia, Greece
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 8, 2014

We loved this hotel, stayed here with my wife and son and had a blast. The staff was 5 star ,always going above and beyond to make our trip great. They arranged a tour guide to help us navigate the streets of Amsterdam and the museums to fit in the most sites in two days. We had some great meals in the in house restaurant and room services. The hotel is just steps from Dam sq. but it doesn't feel like it. Once you enter the court yard it's like being someplace else. We didn't have any issues with loud noise during our stay and our rooms where very nice! I would stay here again .

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 12, 2014
Thank you for taking the time to leave your positive review on Tripadvisor about your stay in The Grand.

It is indeed through the smallest details that we strive to provide a high quality of service to all our guests. I will share your comments with the team: I am sure that feedback like yours will serve as an encouragement to all of them !

Thank you again and I hope to soon welcome you back in Sofitel Legend The Grand Amsterdam.

With kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 8, 2014

We have just returned from a 2 day stay at this wonderful hotel. The hotel itself is a beautiful building which is very tastefully decorated. Our rooms were the perfect size for our 2 night stay and were extremely comfortable and spotlessly clean. But what really makes this hotel extra special is the staff. Our every need was looked after. From arranging transport for us to helping with one of our sons who had broken his leg nothing was too much trouble. When we returned from our meeting the staff had thoughtfully arranged a cake for our son who had been in Holland to sign a contract, congratulating him! Hopefully we will be returning to Amsterdam soon and will of course return the The Grand. We would not hesitate in recommending this hotel

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 12, 2014
First of all I would like to thank you for the incredible review you put on Tripadvisor regarding your stay at The Grand.

It is with great pride that I read your kind words about our team and the service you received. I will not fail to share your comments with the entire team as I know that they get a lot of satisfaction from guests who show their appreciation !

I am also delighted to learn that you will be planning to stay at The Grand on your next trip to Amsterdam; we are looking forward to welcoming you back again !

With kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amsterdam
#4 Family Hotel in Amsterdam
#6 Luxury Hotel in Amsterdam
#6 Romantic Hotel in Amsterdam
#8 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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