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“Good Hotel, Great Staff, But Some Areas For Improvement” 3 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands (Red Light District (De Wallen))   |  
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Ranked #14 of 356 Hotels in Amsterdam
Chelmsford, United Kingdom
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good Hotel, Great Staff, But Some Areas For Improvement”
3 of 5 stars Reviewed January 5, 2013

My wife and I stayed at Sofitel The Grand Amsterdam for five nights over new year 2012. It was part of an Avios package in conjunction with British Airways.
Expectations were high as in the hotel’s own description they refer to ‘five star luxury and service’ although I’m never quite sure what independent body verifies these claims and against what criteria.
I’ve replicated most of my comments as they were fed back to the man on Reception (Carlo I think) on checking out so they should come as no surprise. In fact having the opportunity to make the feedback and the manner in which it was received probably saved the hotel from getting a lower rating than I’ve given as the man was genuinely apologetic and noted our concerns.
Positives regarding the hotel are certainly location, the grandeur and history of the building and above all the attentive and friendly staff.
The areas that could and should be improved on are as follows and are primarily key business processes .
The breakfast served in the historic setting of the Grand Chamber featured again the very well drilled staff but the food itself was an obvious failed attempt at quantity over quality. There was a huge selection and that was the problem. Cold scrambled egg, overcooked almost blackened bacon and slices of cheese and ham that were visibly drying out and sometimes re-heated croissants etc. Our feedback was that they’re not the only large hotel group that think this kind of buffet breakfast is what customers want but at 35 Euros a head per day it was grossly overpriced for the standard of food that was served and wasn’t elevated by the offer of a glass of champagne with breakfast which is another gimmick that’s had it’s day. We’ve had better breakfast served in 'three star' hotels where the breakfast menu is much smaller but fresh and well cooked and presented. In fact we ate ‘A La Carte’ evening meals within half a Kilometre of the hotel for less than this price.
The next area for suggested improvement was regarding room service. The room itself was large and well appointed and relatively clean. The variety and quality of the Hermes products available in the bathroom were excellent as was the shower and bath which also had a T.V.On the Sunday during our stay we returned to our room at 3:30 after having been out for over five hours to find that it hadn’t been made. We asked the service manager to arrange for the room to be cleaned and were invited to wait in reception while this was carried out and have a cup of tea. That tea was served in a teapot with no lid and a badly chipped spout a situation unacceptable in even a two star hotel. The Mini-Bar in the room contained all the usual suspects at ridiculous prices and had two major brand products (Heineken & Coca Cola) that had just exceeded their shelf life, itself indicative of the low turnover of products in this apparent facility.
Our final concern was the pathetically slow speed of the ‘free’ WIFI. It was pointed out that for 17.50 Euros a day we could have had high speed internet. In a three star hotel in Africa three years ago we experienced free WIFI at 40MBS download speed, this hotel is in the middle of a major European city so the service on offer was nothing more than exploitative.
In Summary The Grand In Amsterdam is a good hotel in an outstanding location and with a great team of staff and I’m sure most people have pleasant stays here. I couldn’t help reflect how much better it would be without the restrictions and corporate greed of a company like Sofitel using the obvious benefits of the building as a facade to extract as much from the wallets of clients as they conceivably could imposing their own generic ‘Income Channels’ on a hotel that could be so much better if either independent or as part of a more consumer focussed chain.
I’m afraid that if you’re going to use the term ‘Five Star’ in your marketing then be prepared to take the flak when that's proved not to be the case!!

Room Tip: The Location is excellent and the rooms well appointed. We went at a partcularly busy time which mig...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, January 7, 2013
Thank you for your constructive feedback regarding your stay at Sofitel Legend The Grand Amsterdam.

First of all, I would like to show my appreciation regarding your gracious words about our colleague Carlo from Reception. And not only about Carlo, but about the entire staff here at The Grand.

Nonetheless, I regret to learn that your stay was not according to your expectations and I would like to apologize for the discomforts you have experienced during your stay.

At The Grand we consider your feedback as the most valuable tool to evaluate the high level of service expected by our guests. Therefore, I would like to inform that I will contact you in person to discuss your feedback regarding the primarily key business processes in order to restore you trust in our hotel.

Best regards,
Robert-Jan Woltering
General Manager
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1,727 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 4, 2013 via mobile

I have chosen to spend a weekend in Amsterdam for my birthday last year. Staying at Sofitel came as a natural choice (I am a BIG Sofitel fan) and what a great choice that was!!!

This hotel is just amazing: the building itself is rich with history (more than 5 centuries old it was in turns a convent, royal lodgings, Admiralty headquarters, City Hall), centrally located, the staff is extremely helpful, attentive and professional, the rooms are charming and with all the amenities you can wish for, the common spaces are cozy with beautiful flowers and smart lighting, the spa is heavenly. It's the perfect place, a home away from home with its own soul and character.

The best memory from this weekend (apart from the massage in the spa of course :)) was the afternoon we spent chilling in the hotel library on comfortable couches in front of a modern fireplace, drinking some great red wine (courtesy of the hotel - thanks to my gold favorite guest Accor card).

Truly this weekend was a perfect birthday gift as the memory of this beautiful hotel and experience will stay with me for a long time.

Stayed February 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, January 5, 2013
First of all, I would like to thank you for choosing to stay at Sofitel Legend The Grand Amsterdam for your birthday. It is our true passion to create long-lasting memories and create a home away from home.

I am delighted to read how much you have enjoyed your stay and that you were able to enjoy all the facilities the hotel has to offer like our So|Spa as well as the Library d’Or. And as an Accor Le|Club member, you even had the possibility to get pleasure from extra benefits like the welcome drink. As an Accor Le|Club member you are one of the most valuable guests and we would like to take this opportunity to thank you for your loyalty.

The entire team wants to thank you for your grand words and is looking forward to welcoming you back soon.

Best regards,
Robert-Jan Woltering
General Manager
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Kirkcaldy, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 4, 2013

We have stayed in this hotel before sofitel bought it over and it was very good but sofitel has taken it to another level.
The service was absolutely flawless from every member of staff and they are trained to the highest level.
The hotel blend contemporary design with traditional so well and the public rooms through to the guest bedrooms are a joy to spend time in.
This hotel realises that its all in the detail and they have created something really special.
this hotel made our break extra special.
Truly Outstanding

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, January 5, 2013
I would like to thank you for your wonderful words about your stay here at The Grand and for taking the time to share this on TripAdvisor.

It is a pleasure to learn that we had the opportunity to welcome you back. Indeed we had an extensive renovation where we have blended modern French design with incorporated details of the rich history of the building, but we have also taken our service to the next level.

Dear guest, it was an honor that we had the possibility to make your stay extra special and we all hope to welcoming you back soon.

Best regards,
Robert-Jan Woltering
General Manager
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

I have been to many european hotels and this one clearly came out as one of the best one I stayed for that really Ğ☺☺đ value for my money. Ğ☺☺đ location, sizeable and modern rooms, excellent pools and sauna and really2 Ğ☺☺đ breakfast. They really pampered us on this one

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, January 5, 2013
I would like to thank you for sharing your experiences at Sofitel Legend The Grand Amsterdam. It is an honor to read that you describe us as the best hotel in Europe. Every day it is our goal to pamper all of our guests.

We all look forward to welcoming you back next time you are in Amsterdam.

Best regards,
Robert-Jan Woltering
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

I don't usually write reviews but felt it was necessary to compliment the staff and highlight the amenities this hotel offers. The concierge was extremely helpful, efficient and friendly. They arranged for a MB S-class transport from the airport to the hotel and museum tix for my wife and I. The hotel exemplifies class and quality. The architecture is something to marvel. The bartenders were always happy to see us, or so they seemed, even at 1AM. The location is perfect - walk to everything Amsterdam has to offer if you can pry yourself out of the super comfortable bed. Bathroom was large with great water pressure in a large walk-in shower with rain shower and wand shower. Room service food was of excellent quality and extremely quick. The gym/pool were great for a quick vacation workout. I could only give 3 stars for sleep quality because I was given the room directly on top of the loading dock. You'll probably be fine with any other room in the hotel.

Room Tip: Learn from my mistake and skip the online travel sites for this reservation - talk to reservations f...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, January 5, 2013
I am enchanted by your wonderful review about your experiences at Sofitel Legend The Grand Amsterdam. It makes me very proud at the entire team here at The Grand. I am very happy to read that our team was at your service at all times during your stay.

Furthermore it as a pleasure to learn how much you have enjoyed the location of the hotel as well as the facilities the hotel has to offer. Nonetheless, I do regret to read the inconvenience you have experienced from noise in your room. Please rest assured that this will be taken into action.

Dear Matt, thank you for sharing your experience and we hope to have the pleasure of welcoming you back in the future.

Best regards,
Robert-Jan Woltering
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amsterdam
#8 Family Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#10 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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