Just returned from what was an excellent stay at The Grand.
My wife and I and another couple stayed for 2 nights and had a great time.
We arrived from a really early flight at about 10 am and didn't really expect to get checked in before 3pm.We got checked in by around 11am but what we really appreciated was that they upgraded us both to a Junior Suite, beautiful high ceilings , fantastically comfortable beds and good bathrooms.
I had emailed the conscierge a week earlier to book a restaurant and had 'mentioned' that both parties were there to celebrate a birthday so perhaps that helped in the upgrade.The hotel is a beautiful old building with alot of history and the location is second to none being just around the corner from the RLD, 2 minutes walk from Dam Square and even next door to The Greenhouse Coffee Shop(for those of you who require a herbal pick me up).
We used a taxi to get to The Van Gogh Museum and Rijks museum ( both superb) and there seemed to be a Mercedes taxi on tap in the hotel courtyard at all times which was great ..
The service in the hotel was top notch and the breakfast buffet was one of the best I have had(champagne and all).
Another nice feature of the hotel was being able to go for a sauna and swim after a hard days sightseeing,( I think it is one of the very few hotels in Amsterdam to have these facilities).
To sum up The Grand,a Top quality hotel,Great location , Impeccable service and a perfect place to spoil yourself for a few days in what is a beautiful city.

I loved the look of the place so we took the plunge and booked our lovely new year getaway. On arriving at the hotel, we had a lovely welcome and we taken to the most lovely room (108) over looking the canal. It was really high spec and I was blown away. Unfortunately, after about half an hour after settling in we were visited by who I assume was the duty manager. He told us we had to move as things in the room were not working properly and then that there was a mix up with the room. Perplexed but a little tired we were taken to our new room. It reminded me of a travel lodge room but with 12ft high windows and no tea facilities.

The room was dated, tatty but clean and well in need of a refurb. After being moved from 108 we felt a little judged.

Staff barring those on reception were lovely, friendly and normal. There were some nice touches such as the evening service with little chocolates and turning down of the beds.

And oh, the beds, they were the best part of the stay. Really comfy with fresh egyptian cotton bedding (pillows too big though!)

The place stunk of fish on the Tuesday and we could constantly hear the clattering in the kitchen.

I would stay at this place if you had more money than sense as it may look really grand but is not quite what it makes its self out to be. Rooms definately not high standard. Must try harder.

In many ways this is a lovely hotel in a great location but they do enough things wrong to mar your stay. Be wary of the front desk staff. They will either treat you with respect or contempt but you never know which it will be. The rooms are dated; the wall paper was peeling in mine and carpet had pulled away from the wall in many places. But the rooms are large (for Europe) and the bathroom was spotless. The pool and locker room were also clean and bright but if you book a massage you must pay in cash. Be prepared to sleep with earplugs. There is no other way to put it. The noise level is bad.

Our third time at this hotel, and the place is still revealing itself. We were upgraded to a jr suite on the OLD courtyard. The court wasnt very noisy since the windows were double glass, but the courtyard's lights at night could be a problem unless you draw the curtains which the evening maid will do for you. The room was nice size with high ceilings probably equal to a normal hotel room here in the states but with very nice understated old dutch modern furniture and deep ruby carpets, obviously the place needs an update but it was still very posh compared to other amsterdam hotels, and the services are very good. I love the room service kitchen, breakfast, lunch, and dinner were all truly wonderful and their coffee was so good. I love how convenient it is the rest of city; it is literally in the middle of this circular city. I had some clothes cleaned over night since I missed the early morning pickup, and I thought they would be automatically delivered when done, but I had to ask for them, and I had them in ten minutes, so the place isnt' perfect. However, they are thoughtful in other ways, like on thanksgiving they surprised us with a dessert tray of punkin pies, and thinking my friend and I were business travelers, they rearranged our room and divided the king into two twins . I love the amstel too but the grand is special as well in it's own slightly more casual and user friendly way. The dollar does not go far in europe but i still found the hotel an overall fairvalue, but hope that things get better for our dollar so I can soon return to the grand again.