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“Beautiful property with excellent service and a top notch location!!!” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #9 of 344 Hotels in Amsterdam
Strasbourg, France
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Beautiful property with excellent service and a top notch location!!!”
5 of 5 stars Reviewed May 21, 2012

I visited the Hotel for business and was a little bit scared by its decor!
Modern in an old building can be quickly of bad taste but for me it's perfectly done! I love the hotel because the modern touch doesn't make you forget that you are in Amsterdam.

The room I had was spacious and well equipped. The bathroom was beautiful! Maybe there was missing some drawer to put my clothes in the bedroom but nothing too bothering.
The entertainment system is really modern but made to make you pay as the offered channel are basic compared to other hotel but you are not in Amsterdam for that.

I tried the restaurant for dinner (Had the Monkfish + the Souflé) and it was a really good, good surprise so try it you shouldn't be unhappy.
The breakfast is fantastic! Lots of different smoothie and healthy option, I loved it!
Had couple of drinks at the bar another evening too and their cocktails were good!

In term of service it's not always the best I have received but always done with a smile so you don't bother the little something sometimes missing...

The location is right next the Red district but also to the "normal" side of the city so it's perfect!

If you look to organise an event there, their facilities are really good too...

Overall it's a really good hotel that you should enjoy! I would recommend it to my friends and family with no issues!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 22, 2012
Dear Guest,
I would like to thank you for taking the time to share your experience in The Grand on Tripadvisor. I am happy to hear you enjoyed the breakfast and conference facilities and made the most of your stay by dining in the restaurant and tasting some of our cocktails.

However, I regret reading your comments about the service not being flawless as well as the storage space in the room. I assure you we will take your comments on board in our quest to provide each guest with the best product and service possible.

I hope to have the pleasure of welcoming you back in the near feature.

Sincerely,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,463 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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United States
Top Contributor
81 reviews 81 reviews
80 hotel reviews
Reviews in 52 cities Reviews in 52 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 13, 2012

Not sure what it is about Sofitels...a brand I associate with Westins, with generally mixed properties. The Sofitel Grand Amsterdam seems to try to hard, and straddles the line between a Westin like brand and more luxury brand aspirations. Dried fruits and sweets are left in the room, escorts to room on check-in, etc, all speak to an aspiring luxury hotel. The service in general was very good, combining the best of Dutch friendliness with a French "proper", resulting in a formula that comes in just shy of Asian standards. That all said, the interior design simply tries to hard and looks like it was put together by a design student or second rate interior design firm- the colour contrasts are off, the furniture uninspiring. The room I was assigned was very small (but that may be due to our stingy corporate travel department). The bathrooms look impressive, but on closer inspection, both in the bathrooms and room itself, cheap materials are evident. The bathroom mirror doesn't sit on top of the sink, making for strained shaving, while the bathroom doors create awkward flow in such small confines. The location is great, everything walkable close by, and near the edge of (but, thankfully, not within) the red light district. Breakfast buffet is excellent. In general, good hotel, but could be much better if they tried.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, May 14, 2012
Dear Guest,

Thank you for choosing Sofitel Legend The Grand Amsterdam and for taking the time to share your experience. I am pleased to read you enjoyed the hotel in general as well as its location.

Please allow me to take the opportunity to clarify what Sofitel Legend stands for. This sub-brand was designed to form an exclusive club of centuries-old establishments, with buildings that are often listed as monuments, in locations with a mythical heritage that are landmark attractions in their city or country.

A distinctive feature of the Legend brand is service, which is at the heart of your experience. With precise and elegant gestures and discreet and efficient service. Having said that, I particularly regret to read the inconvenience you experienced. Your comments are of great value to me and the team and therefore I would like to invite you to contact us directly via H2783-GR@sofitel.com with your telephone number in the hope of having the opportunity to personally further discuss this matter with you.

Sincerely,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
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Chipping Ongar, United Kingdom
Top Contributor
242 reviews 242 reviews
89 hotel reviews
Reviews in 84 cities Reviews in 84 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed May 11, 2012

Visited for I night with 4 other Directors ,we all really enjoyed the hotel and despite it's size it has a boutique feel to it with a small very welcoming reception area beautifully decorated and furnished with small bar and lounge off.
Having been refurbed around 2 years ago the rooms are very comfortable and again well decorated and furnished in a warm style .Huge beds with down base ,-super
Staff are just fantastic so helpful and upon leaving staff relations were called to see if we were entirely happy - we were!
Only one point and not a critsism , the gym is very small -only 5 machines and min weights ,pool is fine ,but both were empty when used them.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern New Jersey
Top Contributor
63 reviews 63 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 8, 2012

What can I say about the Sofitel Grand Amsterdam? Simply put it's the best luxury hotel in Amsterdam!

The Grand is centrally located. It's steps away from Dam Square, Red Light District, Albert Heijn Markets, great restaurants, cafes, shopping and more. However, once you enter through to the hotels courtyard you begin your stay of luxury, service and relaxation.

The conceirge is more than happy to cater to any of your requests. My husband didn't have time to get a haircut before leaving for our trip. He asked the conceirge if there was a salon near by. They booked the appointment (even got us in on a Sunday near closing time), drew us a map of how to get there, and asked if we needed a personal escort. We didn't need the escort, but that haircut at the Cyber Salon was the best of my husbands life!

The dining on site is amazing! When you sit down at a table they cater to you hand and foot. Our glasses were refilled before they were even emplty. The tables were constantly being tended to and the Club sandwiches are some of the best ever.

Room Service was always prompt. If you have a chance have Traditional High Tea in your room. There are tiered platters of sanwiches, pastries, scones, etc. Plus, an amazing selection of teas. It is well worth the money.

The rooms are spacious (make sure you ger an Executive Room), the bathroom is rather large and the tubs are great to soak in. They have Hermes bath products which smell devine and the towel warmer is an amazing perk.

The rooms are cleaned and restocked every day. They have turndown service with chocolates left on your pillows. They also put slippers by each side of the bed nightly. There are also robes at your disposal which is nice after a long day of exploring. You come back to this lovely hotel, take a nice hot shower, dry off with a warm fluffy towel, put on a comfy robe and slippers and order room service. Now that's luxury!

If you are going during the Spring season it is wonderful to go right next store to Green House Coffeeshop at night, grab a cup of coffee and take a seat outside by the canal. It's relaxing and you get to do a lot of people watching. Make sure that when you are strolling anywhere in Amsterdam to watch out for the bikes. They have the right of way...so move fast!

For a few snacks you can walk to Dam Square and continue on Damrak towards Central Station. They is a frite stand called Mannekin Pis on your left hand side of the street. The best frites in the world. I literally crave them and no other fries I have had since have come close to the perfection of these double fried delights. Caution...stay away from FEBO at all costs. Yes, it is novel to get your food, hot, out of a vending machine, but trust me it's pretty gross when you actually eat it.

You can also go right behind the Royal Palace in the square to a Dutch supermarket chain called Albert Heijn. I have found so many great foods and products in that store and it's nice to be able to keep some items in your fridge at the Grand. Plus, they have a great selection of German wines and European cheeses at amazing prices.

All in all I would not hesitate to stay at the Grand on our next trip to the Dam. It may be a little more expensive, but if you can afford it you should do it. It's well worth the money and you won't be disappointed.

Room Tip: Make sure to book a canal view room!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 4, 2012

My partner and I stayed here for my 40th birthday and thought that the hotel was of a very high standard. The hotel was very tastefully furnished and the staff were very good. The location is ideal next to dam square and centrum also next to the chinatown. It is quite close to the Red light and brown cafe area so if you are easily offended don't stay here.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lancashire
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 3, 2012

We stayed for 2 nights and booked under the American Express Fine Resorts package. We were offers a fabulous upgrade immediately on arrival and offered all the usual Amex perks. The upgrade to a suite was great - however - there was an instant smell noticeable in the room. A recent upgrade in the hotel had made a very nice bathroom - unfortunately the shower had a fault drainage situation which was causing the smell. After one night I politely requested a room change and explained the problem with the drain. Another fabulous upgrade and seamless changeover convinced me that this is indeed a first class hotel.

Great breakfast and amazing meal in the restaurant in the evening made this a really good experience.

Only a 10 minute walk from the train station - taxi driver took us round the houses on arrival - big mistake - walked back to the station after our stay.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
israel
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 2, 2012

well we have stayed from the 25/4 till the 29/4 celebrating 25 years.
we were upgrad to junior suite , with champaine , service was top notch!!!
all the team was great, breakfast was A OK , reall i can say only to the managment keep on with the great job!!
hotel is near the RLD but no noise, and the great is that it is a step from the dam i.e. from the center.

Room Tip: room towards the canal
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amsterdam
#4 Family Hotel in Amsterdam
#5 Romantic Hotel in Amsterdam
#6 Luxury Hotel in Amsterdam
#8 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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