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“Stunning” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands   |  
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MAGNIFIQUE BREAKFAST
Ranked #12 of 343 hotels in Amsterdam
London
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
100 helpful votes 100 helpful votes
“Stunning”
5 of 5 stars Reviewed November 28, 2011

Very chic hotel, very well-placed near the main tourist sites and with very warm and friendly service, which you normally don't get in places like this. The design of the hotel is modern, cool and very trendy. The restaurant is superlative but very pricey. We had a breakfast there too, very expensive but incredibly rich both in quantity and diversity of food. The rooms were to die for. We loved it and can't wait to go back.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, December 2, 2011
Dear Guest, first of all, we would like to thank you for posting your review about your stay at Sofitel Legend The Grand Amsterdam. We are honoured to learn that you liked the design of the hotel and described our service as very warm and friendly. It would be our absolute pleasure to welcome you back soon. Yours sincerely, The Hotel Management
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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Chester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 28, 2011

My husband and I stayed here for 2 nights at the start of November 2011. The staff were wonderful, really helpful, friendly and couldn't do enough to help us.

They parked my husband's beloved car in a safe location, hired us some bikes to potter about on and recommended a few night spots, which were fantastic.

The hotel was luxurious, very nicely furnished and had a non stuffy atmosphere. We had a decent sized room overlooking the canal on the 1st floor, but it was really quiet and comfortable.

However, the best things that make this hotel great, are the staff and its location. Would recommend it to tourists or business travellers, you definitely won't be disappointed.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, December 2, 2011
Dear Guest, first of all, we would like to thank you for recommending Sofitel Legend The Grand Amsterdam. It is delightful to read that you have enjoyed your stay together with your husband. We are grateful to read that you appreciated our service, atmosphere and location so much. We hope to welcome you back soon. Sincerely, the Hotel Management
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Tulsa, OK
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 27, 2011

I've waited almost a year to write this review because that is how long it has taken for me to get over what a terrible experience staying at the Sofitel was. I have traveled all over the world and stayed in a variety of hotels and this was the absolute worst time ever. Our hotel room was on the ground floor, on street level with a large window with no lock. It wasn't until 3 hours later at 1am that we were moved to another room. The concierge never answered my emails about dinner reservations/activities, the hotel didn't offer any kind of compensation and we left a night early only to be forced to pay for the second night. The staff is very rude, uneducated and not helpful at all! NEVER AGAIN!!! We felt VERY unsafe in the hotel and we ended up leaving Amsterdam that day because we were so shocked by the hotel's staff and how they made us feel. I will never give my money to another Sofitel ever again.

  • Stayed April 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, December 2, 2011
Dear Guest, we would like to thank you for your review of your experience at our hotel. We truly regret to learn that you did not felt safe and acknowledged as a valuable guest in our hotel. We would like to emphasize that we consider your feedback as the most valuable tool to evaluate the high quality of service expected by our guests. Therefore, we hope to speak with you directly regarding your experience. Please feel free to contact us anytime with your telephone number and we will contact you at your convenience. We hope to have the opportunity to welcome you back to Sofitel Legend the Grand. Yours sincerely, the Hotel Management
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Balmain, Australia
Top Contributor
165 reviews 165 reviews
44 hotel reviews
Reviews in 85 cities Reviews in 85 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed November 25, 2011

We had the pleasure of staying at the Sofitel Grand Amsterdam and can say it was one of the best hotel stays we have ever experienced. Once you enter the grounds of the hotel, the crazy outside world just disappears.... The hotel itself is stunning. On check in you are shown to your room and the features of the room & hotel are explained to you. The compliementary dried fruits & syrup biscuits are a lovely touch. The nespresso coffee machine was also appreciated! The central courtyard of the hotel is a oasis, the perfect place to enjoy a glass of champagne. We had dinner at the restaurant, the menu is fish based and we completely enjoy both the food and the amibence. All the staff we spoke with were outstanding. The staff are extremely friendly yet professional, a perfect balance. We can not reccommend a stay a this Grand Hotel strongly enough!!!

Room Tip: ask for a canal view room
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, December 2, 2011
Dear Guest, we would like to thank you for choosing Sofitel Legend The Grand Amsterdam. We are pleased to read that we met all your expectations and felt as an oasis in the lively city centre. As well we are enchanted to learn that you valued your welcome and our service so much as your experience in our restaurant Bridges. We hope to have the opportunity to welcome you back in the near future. Sincerely, the Hotel Management
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Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed November 18, 2011

we have traveled extensively and were very impressed with the "grand" . Beautiful hotel, great location, friendly and efficient staff, would definitely go back

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, November 24, 2011
Dear Guest, we would like to thank you for posting your positive review as an experienced traveler on Tripadvisor. We are delighted to read that we were able to impress you with our historical hotel. We hope to have the opportunity to welcome you back. Sincerely, the Hotel Management.
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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 18, 2011

From check-in we were treated like royalty and given a complimentary upgrade to a suite. As it was a special birthday, the hotel sent us some champagne and a lovely note. The rooms are truly luxurious with excellent quality bath products. In a city which is not known for very good service, the Sofitel stands out. You really won't want to leave the grounds! The only minor let down I had was Sunday service in the breakfast room - a bit chaotic. The Sofitel Luxembourg was previously my most favourite hotel in Europe but the Grand is now no 1!

Room Tip: Just pray for an upgrade to a suite facing the canal
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, November 24, 2011
Dear Guest, we would like to thank you for celebrating your special birthday at Sofitel Legend The Grand Amsterdam. We are delighted to learn that you felt treated as a royalty and that we have become your favorite hotel in Europe. We regret to learn your experience during breakfast on Sunday morning, this is certainly not our style. Please rest assured that we have taken the necessary measurements to prevent this from happening again. We look forward to welcome you back in the near future. Sincerely, the Hotel Management.
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 17, 2011

This was the best hotel I've stayed at in ages. The location is fantastic - close proximity to the centre of town yet amazingly tranquil. You enter into a courtyard currently filled with arty mosaic-covered benches and chaise longues. The reception staff were not only helpful bit also very easy on the eye! We were upgraded to a suite, which only enhanced the experience. Beds were fantastically comfortable. The shower and bath were brilliant. The only comment would be that some of the technology could do with some TLC.. the TV in the bath didn't work.. The concierge were fantastic. At very short notice they were able to conjure up a table at one of Amsterdam's popular bistro and cocktail bars without any fuss whatsoever. The bar, spa and restaurant (for breakfast) were up to scratch. Overall, this is a five star hotel that doesn't compromise and certainly lives up to the expectations of the Sofitel brand. If you're looking to treat a partner or celebrate a special event, I'd recommend a stay at The Grand.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, November 24, 2011
Dear Guest, we are honored to read your positive experiences at Sofitel Legend The Grand Amsterdam. We would especially like to thank you for recommending our hotel as a treat or for a special occasion. We hope to have the pleasure of welcoming you back soon. Sincerely, the Hotel Management
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Amsterdam
#4 Spa Hotel in Amsterdam
#5 Romantic Hotel in Amsterdam
#7 Business Hotel in Amsterdam
#8 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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