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“A Gracious Staff Surround by a Beautiful Hotel” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands   |  
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Ranked #13 of 354 Hotels in Amsterdam
Malibu, California
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“A Gracious Staff Surround by a Beautiful Hotel”
5 of 5 stars Reviewed September 28, 2011

This hotel exceeds the beauty of the canals of Amsterdam and its own historical building with its superb staff.

We have traveled extensively throughout the world staying in many 5 star hotels, and have had the "butler" experience before: the guy who shows up in tails to shake your hand who you rarely see again. This hotel's butler service is honestly a butler service. We had as our butlers Bart and Luis. They were extremely helpful in terms of sharing their knowledge of the city, making reservations, assuring that your room was to your satistaction, noting your individual likes and dislikes, even down to personally delivering your room service order, inquiring if your would like them to pack or unpack your bags, etc. Bottom line, their service was so exquisite, you hated to leave the hotel.

The hotel itself is beautifully appointed and very conveniently located. They are right on one of the canals. Walk in one direction and you have great pubs or cafes as they called them. Walk in the other and you get a first hand look at the red light district.

Their breakfast is not to be missed and do not leave without eating their waffles. These are not your normal fabulous waffle. These are small pieces of indescribable heaven on your plate.

We were on day one of our stay and already planning when we could return. You will feel at home and welcome in the beauty that is the Sofitel The Grand Amsterdam.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, October 4, 2011
Dear Guest, First of all, may we thank you for sharing your views with us. At Sofitel Legend The Grand Amsterdam your feedback is of utmost importance to us. We are honored to read that you enjoyed the service of our staff and especially of our butlers. We are also delighted to learn that you enjoyed our waffles and that you found the location of the hotel to be so convenient. It would be our pleasure to welcome you back soon. Yours sincerely, The Hotel Management
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1,640 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Den Haag
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 26, 2011

We stayed for one night on a Sunday in September to celebrate our wedding anniversary. From the moment we arrived until the moment we left the service was excellent. The hotel delivered a complimentary bottle of champage to our room which was well received! The room was great and the bed very comfortable. The hotel breakfast was delicious. I read some reports that the breakfast area can get over crowded but it absolutely fine for us, however it wasn't a weekend. The location is ideal too. All in all I would thoroughly recommend this hotel.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, October 7, 2011
Dear Guest, we would like to thank you for posting your feedback about your stay at Sofitel Legend The Grand Amsterdam. We are very happy to learn that you had an excellent celebration of your wedding anniversary with us. We are also very pleased that you enjoyed the breakfast and the champagne in your room! It would be our pleasure to welcome you back to Sofitel Legend The Grand Amsterdam soon. Yours sincerely, The Hotel Management
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Chicago, Illinois
1 review
5 of 5 stars Reviewed September 26, 2011

This is a great value,the staff are warm and welcoming,the rooms are wonderfully well-equipped,the breakfast is excellent,the location is perfect and the whole hotel is spotless.
Everything was great, they had free wifi,a balcony,laundry service,breakfast included,and they were happy to help with whatever we needed.The hotel itself was very clean & comfortable.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, September 28, 2011
Dear Guest, First of all, we would like to thank you for posting your feedback about your stay at Sofitel Legend The Grand Amsterdam. We are honoured to read that you felt our service was outstanding and that you had such a comfortable stay with us. It would be our pleasure to welcome you back to Sofitel Legend the Grand Amsterdam soon. Yours, The Hotel Management
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Fayetteville, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 11, 2011

I can't fully explain how much we loved this hotel. After our long flight overseas, the train ride into the city and carting our luggage through the streets of Amsterdam... to be welcomed at The Grand was the best. We were upgraded to a Junior Suite, with a beautiful view over a quite canal. The room was stunning. I love the style and detail of everything at the hotel. The staff was beyond gracious! We had dinner one evening at the restaurant, Bridges.... it too was wonderful. The location is great, close to Dam square. The concierge provided wonderful recommendations for other restaurants.

We were delayed returning to the states for two nights at the end of our trip, because of the hurricane that hit New York. We immediately called and booked at The Grand. It was like a mini-return home....after having been traveling for three weeks. I really can't say enough wonderful things about this hotel! I will recommend it to anyone I know going to Amsterdam! It is spectacular!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, September 14, 2011
Dear guest, We are delighted to learn that you have experienced our hotel as a home. It is a pleasure to read that you enjoyed your Junior Suite and the professionalism of our staff. It also wonderful to learn that you enjoyed Bridges and the other culinary highlights the city has to offer. We hope to have the pleasure to welcome you again to Sofitel Legend The Grand Amsterdam soon. Yours, The Hotel Management.
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Fort Lauderdale, Florida
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed September 9, 2011

After years of business travel to Amsterdam I found a new level of excellence. Let's just create two categories of hotels in Amsterdam- Sofitel the Grand and everybody else. Front desk staff to valets to housekeeping- every single person in uniform was engaging and professional. Standard room is a bit small but so tastefully appointed that you just won't care. Location was perfect. I go around the city by tram and there are stops within a few blocks. You must try this hotel if you can.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, September 14, 2011
Dear guest,
We are delighted to learn that you found our hotel to be on a level of its own. We would like to thank you for complimenting on our staff’s professionalism. We are also pleased to read that the hotel’s location made it easy for your to explore the city. We hope to have the pleasure to welcome you again to Sofitel Legend The Grand Amsterdam in the future.
Yours sincerely, The Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed September 1, 2011

We only stayed for 2 nights in a junior suite which overlooked the canal. We had a third bed in a twin room. The extra bed was very comfortable but it left only a small amount of space in the room. The room was really only big enough for twin beds. The hotel was clean and in a good location to easily walk to Dam Square. Would have liked more time to explore Amsterdam

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelAmsterdamTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, September 5, 2011
Dear Guest,
Thank you very much for your positive feedback and of course, for your stay at Sofitel Legend The Grand Amsterdam. We are very pleased to read that you liked the location so much as a means to explore the city. We hope to welcome you back soon at our hotel and hopefully you will be able to stay longer to further discover the city. Yours, The Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amsterdam
#6 Romantic Hotel in Amsterdam
#8 Luxury Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#9 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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