I was supposed to stay at the Hotel Pulitzer for six nights, scheduled to fly home on September 12, 2001.
Even before 9/11, I found the hotel charming, my room lovely (my only complaint: the marble bathroom floor was so slick I slipped every single time I bathed), the staff was very friendly. The front desk folks were always smiling and helpful with advice, directions, etc. The restaurant was good.
I ended up spending extra nights at the hotel because the airspace closed up in the US so I couldn't go home. A NY'er, I was very shaken up by the attacks, and the staff went above and beyond the call of duty. I ran out of my Rxs during my longer stay and the concierge hooked me up with a doctor who spoke English, fit me into his schedule that AM, and was just wonderful (he surmised I was not sleeping well with the stress and asked me if I needed sleeping pills). Everything I asked for, they hooked me up with, and I feld handled with kid gloves.