This is a beautiful hotel in a great neighborhood. However the follow through on various matters by the hotel was conspicuously absent. 1- We made reservation by phone for 2 adults and 1 child, the email confirmation included just 2 adults. 2- We emailed twice to clarify ths situation - no response. 2- On the phone, while making the reservation we asked the price of a cot and was told there would be no charge. On arrival we were told 45 Euros/night. This was waved when we agreed to an upgrade to an executive room. 3- On the phone we asked if there werea kettle in the room and were told there was. Upon arrival there was no kettle and at first they refused to supply one. The chamber maids did not replenish the tea bags the 3 nights we were there. 4- The stopper of the sink was broken and despite requests was not fixed by the time we left.

You know it's a good hotel if you remember the name 2 years later. This is on my Top 10 favorite hotels. Great room, comfy sleep. Informative and willing to help concierge desk.

From the moment we stepped inside the staff were warm and friendly. The hotel was in a great location. The rooms were a little dated and the plumbing was poor. (when in the shower/bath the water got half way up your legs) it didnt runaway quick enough. The a/c was not cold enough, and sometimes the corridors were too hot. Be careful of the taxi company the concierge use ( they overcharge). The restaurant and bar were very good and the quality was high. However, the bar staff had to be asked about bar snacks, before they offered them. ( this is supposed to be a chain standard) Re room locations. The garden/ courtyard rooms are much quiter than the canal/view rooms.

Stayed one night. Check in was efficient. After flying all night it was a nice surprise to have rooms available by mid-morning. Staff was friendly and helpful.
Location is great. Located on the main canal, you are centrally located. Just a short walk to the main square, and even shorter walk to the Anne Frank house.
Room was very nice and comfortable. Quiet.
Would stay here again.