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“Very nice and perfect service” 4 of 5 stars
Review of Hotel Pulitzer, a Luxury Collection Hotel

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Hotel Pulitzer, a Luxury Collection Hotel
5.0 of 5 Hotel   |   Prinsengracht 315-331, 1016 GZ Amsterdam, The Netherlands   |  
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Enjoy from €75 F
Ranked #45 of 344 Hotels in Amsterdam
Stockholm, Sweden
Top Contributor
190 reviews 190 reviews
61 hotel reviews
Reviews in 59 cities Reviews in 59 cities
124 helpful votes 124 helpful votes
“Very nice and perfect service”
4 of 5 stars Reviewed July 24, 2014

This hotel is located in a very nice and quiet area of Amsterdam. The staff is very service oriented and the atmosphere is very welcoming.
This is a hotel in an old building in the town so it is far away from a new build hotel but instead this hot has charm.
This hotel is maybe more suitable for couples because of the love atmosphere.
The room and the bed was very nice.
The hotel has a very nice garden also where you can have a nice glass of rose wine on a hot summer day.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear Andrew18985,

Thank you very much for your recent stay at Hotel Pulitzer, a Luxury Collection Hotel. It is a great pleasure to read that you had an enjoyable time in both our historical hotel and the city of Amsterdam.
I have shared your compliments with our entire team and I truly hope that we may welcome you back whenever your travels bring you to Amsterdam again!

With warm regards,

Alex van Gastel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,931 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
Date | Rating
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  • Dutch first
  • English first
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English first
Mons, Hainaut, Belgium
Top Contributor
79 reviews 79 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 24, 2014

Uncommon hotel made of various houses, all interconnected in some sort of labyrinth. Just in front of one Amsterdam’s canals.

The place is really great, nice and quiet, and get in our top ranking until now.

People are helpful all the time.

The boat trip may be overpriced for what you get but the boat is not overcrowded and kind of unique.

Don’t miss the breakfast, nor any of the restaurants available inside the hotel.

You can also enjoy the magnificent garden.

A really pleasant stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear dimitris462,

On behalf of the entire Hotel Pulitzer Team, I would like to thank you very much for your recent stay and for sharing your experience on Tripadvisor. It is a pleasure to read that you have had an enjoyable stay with us in July.
Great that you were able to enjoy our unique inner gardens, when the weather is good this is indeed a lovely setting to enjoy a coffee or an afternoon drink.

I truly hope that we may welcome you back to our historical hotel in the near future!

With warm regards,

Alex van Gastel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 24, 2014

The location of this property is great and the property is beautiful but there is a lack of attention to detail. We checked in and although we had 2 rooms for our family, they separated us at first. This hotel is large and composed of a bunch of joined buildings so it was a bigger deal than it seemed. After spending 30 minutes on the phone with management they found 2 rooms that were across the hall from each other They also did not recognize us as spg gold members and extend the appropriate amenities until pushed for them. Extra towels that were requested were never delivered. Another disappointing facet of our stay at this "luxury collection" hotel is the lack of turndown service unless it is requested. They claim it is to protect your privacy but it seems like sheer laziness. My wake up call came 15 minutes late. On a positive note, the bell staff were quite gracious and helpful. They need to reevaluate their practices and retrain their staff as there seems to be a lack of attention to guest services that needs to be corrected.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear lspiegs,

I would like to thank you very much for your recent stay and for taking the time to share your experience on Tripadvisor. Especially as a SPG member, your comments are highly appreciated.
I am sorry to learn that we could not meet your expectations with regards to the products and service we provide and I would like to assure you that I have shared your detailed feedback with the several Department Heads.

Once again I would like to thank you for your comments and offer you our sincere apologies for any inconvenience caused as it was never our intention to give you a dissatisfied feeling.

On a more positive note, I was pleased to learn that you enjoyed the service provided to you by our Bell Staff and I hope that you will allow us the chance of welcoming you back in the future.

With warm regards,

Alex van Gastel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2014

We started our trip to a top hotel in Dublin which was wonderful! And ended our trip in Amsterdam by staying at the Pulitzer. The room was very nice and well appointed. We had a lovely canal view, we were exhausted after a long day of touring but slept well in our room. I'd love to come back and stay a couple of days. We did have some billing issues that only disappointed us somewhat.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear sbowers56,

I would like to thank you very much for your stay at Hotel Pulitzer, a Luxury Collection Hotel last May. It is a pleasure to read your review and to learn that you've had an enjoyable time in Amsterdam.
Please accept our sincere apologies for any issues occurred with your invoice upon your departure, as it was never our intention to give you a dissatisfied feeling.

I truly hope that we may welcome you back during your next visit to Amsterdam!

With warm regards,

Alex van Gastel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 22, 2014

We are SPG gold travelers and visited three cities during our recent trip to Europe. This was by far the nicest hotel both from a pure beauty standpoint and from a staff friendliness one too. Both of our rooms, although not the canal view we would have liked, were very comfortable and well appointed. We found the staff at the front desk and the concierges to be very approachable and always wiling to help with a friendly smile. The location of the hotel, right on a beautiful canal, was outstanding. It's a 5 min. walk to the Anne Frank House, an easy walk to the Van Gogh and Rijksmuseum and to fun shopping areas too. Our family loved to try the pancake houses located close to our hotel each day and, by day 3, we had our favorite! I highly recommend staying at this terrific hotel!

Room Tip: From what we have heard the canal view rooms on any floor are the best to get! Unfortunately, we did...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear Jetfan8,

On behalf of the entire team, I would like to thank you very much for your recent stay at Hotel Pulitzer, a Luxury Collection Hotel and for sharing your experience on TripAdvisor. It is great to learn that you have had an enjoyable stay, especially with regards to the friendliness of the staff.

I have shared your compliments with the team and I truly hope that we may welcome you back to our unique canal houses in the near future.

With warm regards,

Alex van Gastel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarsdale, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

As others have noted, this is a perfect location in the Jordaan district of Amsterdam. As others have also mentioned, no two rooms are alike in the hotel. I would second the advice that if you don't like your room, ask to see others. We did just that, and liked the second room much better than the first. The staff couldn't have been nicer in making the change. Judging from the two rooms we saw, the decor is a little sparser than in the website pictures, (e.g. bare wood floors, no carpeting) but it is a charming place, with helpful staff, a beautiful restaurant and courtyard and we were very happy we'd chosen it as our base in Amsterdam.

We got a fairly good bed and breakfast deal (AARP comes in handy sometimes), but there are also many, many places for a great breakfast a block or two away. (Koffie Huid "De Hoek" is one). The canal view rooms can be a bit noisy, but if you're in Amsterdam, I'd recommend it anyway. We got to hear all the groans and cheers coming from every bar in the neighborhood when The Netherlands played in the World Cup.

One bit of advice: If the bellman offers to carry your luggage, say yes. There are a lot of little steps leading from one row house to another, and even with wheels on the suitcase, it was a little tricky.

Room Tip: If you want absolute quiet, the couryard rooms are probably better, but the canal view is very speci...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear dha205,

Thank you very much for your stay at Hotel Pulitzer and for writing such an extensive review on Tripadvisor. It is a great pleasure for us to read your comments and I am very happy that you've enjoyed your time in Amsterdam.

Indeed, all our rooms are different and our team is always more than happy to show several rooms to our guests.

I have shared your compliments with the entire team and I hope that we may welcome you back in the near future.

With warm regards,

Alex van Gastel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
71 reviews 71 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 22, 2014

Nine months after a very poor experience at the Pulitzer I have returned to find the service back at it's top-rate level. The staff were extremely attentive and kind. Even in the middle of the busy summer season the staffing was obviously improved. There was always a staff member available at the front desk. There was never a line. It is very reassuring to see that they are back on track. The service is truly at a Luxury Collection level. Bravo to one and all!

Room Tip: Be mindful of the age of this hotel when checking in. Many rooms have low beams which can be danger...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderVanGastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review, August 7, 2014
Dear newyorkbo,

I would like to thank you for your recent stay with us and for sharing your experience. Especially as a returning guest, it is great to read that you have enjoyed your stay after a disappointing one a few months ago.

I have shared your compliments with the entire team and we all hope that we may welcome you back to Hotel Pulitzer on many more occasions in the future.

With warm regards,

Alex van Gastel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Pulitzer, a Luxury Collection Hotel

Address: Prinsengracht 315-331, 1016 GZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Amsterdam
#34 Business Hotel in Amsterdam
#35 Family Hotel in Amsterdam
#37 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Pulitzer, a Luxury Collection Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
Charming Downtown Hotel comprising 24 restored 17th- & 18th-century canal houses. ... more   less 
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Also Known As:
Hotel Pulitzer a Luxury Collection
Hotel Pulitzer Amsterdam
Pulitzer Hotel Amsterdam

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