Even with a room pre paid, at the moment of the check in they told us that they were overbooked. So they informed us that we were being relocated to another hotel since we were just "one night guests". "We are paying for the taxi", they clarified, but they were sending us to a hotel 10' away by cab. This was informed 7 hours after our arrival, when we were not able to check in because it was 12 am instead of 1 pm (too early).
We complained a lot due to the fact that this was being impossed to us, really late and with no further options.
After web insisted a lot, and after making us wait for a while, the man in charge said they found a room for us. They gave us a room with lack of maintenance (walls marked with hits, broken wall electrical plugs, no shower curtain, fungus in the joints of the shower, 2 beds put together instead of a double bed). We felt completly misstreated. Te hotel itself turn out to be really disappointing, the "conscious" part does not mean giving small old towels, having poor water pressure in the shower and not providing air conditioner!!
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