I usually agree with 85% of the reviews in tripadvisor, I have used it to guide me for so many of my trips, including booking a wedding location in Nevis for my husband and I (based on reviews only, never seeing the place). I usually am in complete agreement with other reviewers. I was very excited to come to amsterdam and stay here. Unfortunately, I agree with another recent reviewer that gave this place 3 stars as well...hate to give a place a bad review, but I hope my review helps other travellers and maybe the management to hopefully change some things that were lacking in our visit.
Starting with the positives: central location, close to train station and 10-20 minutes away from most places by foot. Our room was on the 3rd floor facing the canal, which had a nice view and our bed was very comfortable. The bathroom floor could be turned on to heat mode, which made it nice after getting out of a shower (our room had a bathtub/shower). The breakfasts were adequate (variety of cold cuts, cereal, bread, yogurt, juice).
Ending with the negatives: As another recent reviewer pointed out, I just felt the owners were not very friendly and appeared for the most part disattached from the guests. Every morning when we came down for breakfast or when we came back in from a day out, we would see one or the other in the lobby and say hello and that was it. No questions or comments on their part about what we were interested in seeing or what we did that day, the usual small talk you have with a host. There was a lack of friendly talking which I usually experience at a B+B. In the morning especially, most hosts will go around the room and check in with guests and make sure breakfast is going okay and just ask about plans for the day. In complete contrast, breakfasts were usually so quiet in the main room, very subdued, people were hardly talking, I felt I had to whisper to my husband as the atmosphere wasn't very lively and happy. There was just such a strange vibe, hard to describe. I felt I was sort of imposing on their home. There was no one ever hanging out in the main lobby, most people seemed to stay in their rooms. When we first checked in, we were just shown to our room and the lobby, no other explanations were given. There was a printed page on the table in our room giving some specifics on the hotel, but I wish one of the hosts had explained certain things about how the place was run. For example, it was an unusually cold march in Amsterdam and because the floors in the rooms are this hard black cement, it was a bit cold barefoot and in the room at night, but once under the covers I was fine. I discovered on our last night there that there was a way to turn the heat on in the room (there was a heater, but the knob was hidden), so it would have been nice if the hosts had given us a tour of our room and explained where things were. Another example was that there was coffee/tea making facilities inside a closet in the room, but because we were only staying 2 days, we didn't unpack our bags and so only on our last day when I was checking to make sure we didn't leave anything behind that I saw that stuff. Again, not a biggie, but usually this stuff would be pointed to us by a more involved host when we were shown our room. As another reviewer pointed out, the towels in the bathroom were small, I was okay, but my husband is 6 foot 2 and the towel when wrapped around his waist made him look like he was wearing a mini skirt. Breakfast was again adequate, but only cold breakfast materials were available, depending on the day, they would bring a small specialty plate (fruit or pancakes in a small plate), but it would have been nice to have a daily hot breakfast plate option (especially in winter time). Breakfast is also only served between 9-11 AM so if you leave our room earlier than that, you won't get breakfast. We had to leave by 8:30 AM on our last day and on our way out we weren't offered anything. On our stay in a B+B in London this same trip, we left even earlier at 7 AM, but our host was up to say good bye and packed us a brown bag with croissants, juice, yogurt for us to have on our train ride, she felt bad we were missing the hot breakfast and wanted to make sure we weren't hungry that morning. It is this small, personal, friendly human touches that I felt were lacking. The B+B home itself is beautiful and the rooms were very nicely decorated, but it felt the overall atmosphere was lacking and definitely worth 5 stars, I felt I could have gotten the same personal touch staying in a hotel. One more thing is if you stay facing the canal, there is noise coming from the street nearby (which runs by the central station) and you will hear an ambulance or car honking when it comes down the street in front of the hotel, I wore ear plugs which helped, but if you are sensitive to noises and want to sleep at night without interrruptions, ask for a room facing the back.
Again, sorry to give a bad review, but in my opinion, I would likely stay at a different location next time I am in amsterdam.
- Official Description (provided by the hotel):
- Hello. Mauro is a relaxed, romantic and quirky 9-room hotel, situated in a classic 16th century canal house right in the middle of the historical centre. You will find yourself between 2 former medieval city gates, a unique spot to start exploring Amsterdam. In Mauro Mansion we do not just offer accommodation, we offer a sincere local experience based on your individual needs, a million miles away from big hotel chains. Please be advised that we are not suitable for children andor any parties larger then 5 persons. So come and book that room, we promise to make your stay unforgettable! Mauro Mansion ... more less
- Also Known As:
- Mauro Mansion Hotel Amsterdam