Helpful staff who tried to answer our questions as best as they could. But there is usually no one around except in the morning when the staff comes to prepare breakfast for us. Free wifi available. clean & spacious room. free breakfast was basic but sufficient. We had to miss the breakfast on our last day as we were taking an early train but Brian was kind enough to ask us to help ourselves to the bread and food from their staff fridge. Good location. Near central station n supermarket. Within walking distance to the canal tour and a few museums including Ann frank house.
no lift available but that's not a surprise since I knew abt that when I made my booking. Brian was helpful enough to help move my luggage up the stairs but moving the luggage down during the check out was a challenge since we left very early in the morning and were on our own since the staff was not there for work yet (they trusted us to leave the room keys on the dining table for them to collect)