I booked this hotel through the lastminute.com 'Secret Hotels' scheme - where you don't know the name of the hotel until after you have committed to book. The guy in Dehli who dealt with the booking was very helpful in ensuring that the hotel I paid for was within walking distance of the Rijksmuseum, where I was working. Once I knew the name of the hotel, I sent an email saying that I would be checking in late. When I arrived around 10.30 pm, after a very long day at work and a flight, I was told that there were no rooms left because of a computer failure. I was offered an alternative room in another Wyndham hotel and specifically assured that the new hotel was the same distance from the Rijksmuseum. I was not treated with friendliness or compassion and waited about 20 minutes for a taxi. The taxi driver told me that this 'book out' happened frequently, it was not an isolated computer failure. Moreover, despite the receptionist's explicit assurances, the alternative hotel that I was taken to was in the west of the city, in an area I did not know or particularly like, and absolutely not within walking distance of the museum. When I was extremely assertive on arrival at the new hotel, a room was found for me back at the Wyndham Apollo and I was taken back there in a taxi. It was now close to midnight. The Wyndahm Apollo itself is architecturally pleasant and well situated, and some of the staff are clearly embarrassed by the practice of overbooking. Overall, however, apart from one young woman, my experience of the hotel was of a lack of the care, hospitality and even a bed for the night, that are basic requirements in the hotel business.
- Also Known As:
- Wyndham Apollo Hotel Amsterdam
- Wyndham Apollo Hotel
- Official Description (provided by the hotel):
- Excellent location within walking distance to the main museums and well-known shopping streets but also near the RAI convention centre and the WTC Amsterdam. We can offer you the best of both worlds! The hotel is surrounded by water and tranquility, and yet so close to the city centre that you sense both the energy of city life and the heart of the business world. This is the special location of the majestic Wyndham Apollo Hotel Amsterdam, where 5 Amsterdam canals converge. Make your stay complete with a culinary feast in the hotel restaurant La Sirène. The hotel offers private parking, a spa and a marina. ... more less
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