This was our first trip to Amsterdam and we found ourselves transferred to the Wyndham Apollo Hotel after the hotel we had booked (Ramada Apollo) told us on arrival that they were overbooked. We were assured that the Wyndham was "more luxurious" and that all aspects of our booking would be honoured. Sadly this was not the case.
Positives - we were upgraded to an Executive Room on the top floor with wonderful views of the canals (and local Shell Petrol Station!!);
the hotel is in a leafy, quiet residential area;
staff are friendly if somewhat inefficient;
all areas of the hotel appear clean and tidy.
Negatives - we were booked on a dinner (3 course), bed and breakfast package which seemed to cause confusion for all staff concerned. On the first night we were offered the chef's "special menu" which consisted of a choice of asparagus with bacon or asparagus with lobster as a starter, then fillet of lamb or red mullet as a main, finishing with raspberries and ice cream or cheese & biscuits (except we were "not allowed the cheese" on our menu option. We asked what the menu options would be for the remaining two nights of our stay and were told the menu changed "seasonally"!! On the second night we ate in the bar and were given a 20 euro allocation each - almost enough for one course, the cheapest being a burger with chips and salad at 21 euros. But the burger was undercooked so our 3 course dinner turned out to be half a course. We complained to the Duty Manager and were assured that all would be sorted in time for our third dinner. Alas, this didn't happen. On the our final evening we were told by the waiter that we were "getting a special menu prepared by the chef" - so no choice. And this time it was tomato soup, followed by chicken caesar salad, and no dessert. (Standard dishes which appeared on the Room Service Menu!).
To add to our troubles, after each evening meal, despite having paid in advance for our dinner, the cost appeared on our room bill. So each morning we had the daily ritual of explaining to the receptionist about our plight and having to wait for a manager to adjust our bill accordingly.
Individually the staff were all very courteous and helpful, but somehow the administration, both within the hotel and between the hotel and it's sister hotel, was completely lacking.
The constant hassle we encountered over our dining arrangements was inexcusable and should not have been allowed to extend over three nights.
Oh, and the breakfasts were disappointing too..... :-(. Fine if you were down early, but by 9 am the cheese had curled at the edges, the scrambled eggs had turned to rubber, the bacon was incinerated, and the coffee was lukewarm.
Suffice it so say we will NOT be back and wouldn't recommend this hotel to anyone looking for a relaxing stress-free break.
- Official Description (provided by the hotel):
- Excellent location within walking distance to the main museums and well-known shopping streets but also near the RAI convention centre and the WTC Amsterdam. We can offer you the best of both worlds! The hotel is surrounded by water and tranquility, and yet so close to the city centre that you sense both the energy of city life and the heart of the business world. This is the special location of the majestic Wyndham Apollo Hotel Amsterdam, where 5 Amsterdam canals converge. Make your stay complete with a culinary feast in the hotel restaurant La Sirène. The hotel offers private parking, a spa and a marina. ... more less
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- Also Known As:
- Wyndham Apollo Hotel Amsterdam