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“home away from home” 5 of 5 stars
Review of Htel Amstelveen

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Htel Amstelveen
Laan van de Helende Meesters 421, Amsterdam 1186 AL, The Netherlands   |  
Hotel amenities
Samui
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“home away from home”
5 of 5 stars Reviewed July 1, 2013

I stayed 6 months at Htel. The staff was friendly and always helpful, they took good care of me. I felt at home. I would stay at Htel again and I definitely recommend it. The bus system is convenient. There is a supermarket close by and a commercial center a short bus ride or bike ride away. I walked to work, the neighbourhood is nice.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, July 10, 2013
Dear Gisele L,

Thank you very much for your kind review. Very lovely to hear that you experienced Htel as your ‘’Home Away from Home’’. We hope your work assignment went well and look forward to receiving you again in the near future. Be it for holiday or work. Thank you for your recommendation and have a very nice day.

Kind regards,

Katrien Snoep and the Htel Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • German first
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English first
New Delhi
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 20, 2013

Stayed in for week.

Room - The room is clean, large and very functional to stay for long term. The bed was a bid too soft for my liking and a little small for 2 people. There was an interesting Pillow Menu. The cleaning happens weekly, I didn't get to know about it earlier as it was company booked. Also dishes are your responsibility even on cleaning day and even last day :(. The kitchen has almost all required utensils in set of fours - so cleaning after every meal is chore - www.thuisbezorgd.nl/en can help you order online. Welcome pack was a fair deal.

Internet - The WiFi was a perennial problem and I think LAN too is not more than 1 Mbps (maybe too many people Skyping home - but its supposed to be high speed).

Location - Amsterdam Central is 40-45 minutes by Metro & Metro is 5 mins walk. From Schipol Airport you can take Bus # 300 (Outer Ker Kerlan - 4 eur) or 199 (Ziekenhuis - closer to hotel, but limited service). It takes typically 25 minutes to reach from airport. Front desk is happy to book a taxi to airport (and otherwise) which is 38 Eur and fairly competitive.

Washing - Have 7-8 washing machines and similar no. of driers- however limited timings - closes around 8 when usually people might be coming back from work

Gym - 2 Treadmills and host of other machines - was mostly empty so you can use it

Swimming pool and Spa: Swimming pool is more like a kiddie pool. Spa was excellent! Again timing restrictions are something I didn't appreciate.

Front Desk - Always helpful and willing to sort out stuff. Thanks all the Front Desk.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, July 24, 2013
Dear Jasprit

First of all we would like to thank you for choosing Htel Serviced Apartments and your extensive review. Your experience and feedback is extremely helpful to us and we will take this up with the rest of the team. It goes without saying that we hope to have you staying with us again in the near future. Do not hesitate to send any queries that you have to sales@htelapartments.com

Kind regards,
Katrien Snoep and the Htel Team
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cyberflânerie
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 15, 2013

Traveled to Amsterdam for work, stayed at Htel Amstelveen for three weeks. It was pleasant, but somewhat inconvenient for my purposes. The location in Amstelveen is probably better suited for business travelers who are working with companies in Amstelveen rather than Amsterdam. The neighborhood is mostly a suburban business park with few interesting sights nearby, and Amsterdam Centraal station is about 45 minutes away by metro.

The room itself was comfortable and included a basic kitchen with some useful equipment (including a toaster and a rice cooker, much to my surprise). This, combined with the presence of two supermarkets down the street made it very easy for me to prepare my own meals. The only minor fault here was that the stove did not have a working automatic igniter, but a spark lighter was provided to address this.

It's important to understand that this isn't a hotel but a "serviced apartment," so the typical expectations of "room service" don't really apply. Cleaning is done weekly and for the rest of the time, you are on your own.

There's some basic fitness facilities on site. The gym has several fancy machines, but strangely enough no free weights. There's also a tiny swimming pool, basically only good for one or two people at a time.

Wi-fi signal wasn't great, but hooking in with an ethernet cable makes things work much more smoothly.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, June 19, 2013
Dear TrapDivisor,

First of all we would like to mention what a great pleasure it is receiving a review from such a seasoned Tripadvisor like yourself. We are very pleased to see that overall experience of your stay with us was good and would like to thank you for your feedback.

Great to see that you found your way into Amsterdam with the nearby metro station, and that you found your way to grocery and shopping facilities in the vicinity of Htel Amstelveen. We will take a look into our Wi-Fi connection to have it working optimal for every occasion.

It goes without saying that we look forward to receiving you in the near future and wish you a very pleasant day.

Kind regards,
Katrien Snoep and the Htel Team
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willemstad, Curacao
1 review
4 of 5 stars Reviewed June 11, 2013

Nice apartments with own kitchen, living- bed- & bathroom. Excellent place for a long stay if you want to do some cooking. Apartments are clean, nice in a quite and secure place. Friendly and nice service!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, June 14, 2013
Dear ENIS1304,

Thank you for taking the time in writing this kind review. Very pleasant to read that we managed to make your stay an enjoyable one. As you mentioned our apartments are excellent for cooking, so we hope you have had some pleasant meals with us.

Thank you once again for choosing Htel Serviced Apartments and we look forward to receiving you again.

Kind regards,
Katrien Snoep and the Htel Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2013

I am currently staying in this very pleasant hotel that is a hotel in the form of very nicely equipt appartments. Friendly staff welcomed me at the entrance and escorted me after the intake straight to my room. We viewed the gym and the swinning pool.
The room is very nice with a comfortable couch fuly equipt kitchen and a dinning table, now in use as desk. Large window give you a stunning view of the buildings as well as the farmland around Amstelveen. This place does medum to longterm living facilities for project managers, programmers as well as visitors who afe here to look for new oppertunities.
Shop are at walking distance, all kinds of public transport is a hop skip and jump away.

Room Tip: I'm on the 11th floor, great view.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, May 20, 2013
Dear Mark B.

Thank you for taking the time in writing a review. It was very pleasant to read your review and to see that you found your around our facilities inside and around Htel Serviced Apartments. The room tip is definitely a good one as all of our apartments on the higher floors have a stunning view of the surrounding area.

We hope that you are enjoying our facilities and the overall stay. If you have any queries, please know that our Resident Service Desk is there to help you.

Kind regards,
Katrien Snoep and the Htel Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed May 9, 2013

The Htel is a good combination between apartment and hotel. The apartments are very quite and sunny. It's a good choice in case you need to stay for a long period in Amsterdam for business reasons. The wifi connection is not very good but with the cable you can serf on the internet quite well.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, May 13, 2013
Dear AAbate86,

Thank you for taking the time in sharing your experience with us. Very good to see that you enjoyed your stay with us, especially the quietness of the apartments and the surrounding neighborhood. As mentioned by you the apartments are excellent for the longer stays, but are also excellent for stays of a few weeks. Indeed we have a wireless internet connection as well as a wired connection throughout the complex. We will take a look at the wireless connection to make sure it works to it's full potential.

Furthermore we hope you are doing well and would like to thank you for choosing Htel Serviced Apartments. Have a very great day.

Kind regards,
Katrien Snoep and the Htel Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 25, 2013

I stayed in Htel Amstelveen for business purpose a whole week, it is my first time in serviced apartments so it was a bit shock to me that no one comes to clean the apartment daily but it seems that what a serviced apartment is (why it is serviced anyway!).
all the facilities are working as expected:
1- no problems with hot water
2- there is an iron
3- a TV and High speed internet
4- a microwave and a cooker
5- a minibar
so you are ready to go to live in your temp home.

as a plus they offer you a 3 hours of free biking or a full day for 5 Euros which pretty neat.
in addation, there is a SPA, a sauna and a lounge.

BEWARE: don't ever come after 21:00 with no key card, you will have to call the security and the call will cost you 56 Euros, yes, there is no missing dot between the five and the six!!!

Also, when i booked the hotel on the web the apartment cost me 125 Euros per night, when i arrived and while checking in the receptionist said that it is 80 Euros (here is thought that there are levels of apartments) i told him i booked the apartment for 125 Euro, he called some guys and spoke in Dutch which i know nothing about it and in the end he said, yes, there was a mistake it is 125 Euros (was there a mistake or i am being fooled? i wonder, i know the management keeps an eye on it's reviews on TripAdvisor and i would like to hear from them)

Other than that there is nothing wrong with the Apartment they do what they say, but i don't think i will be there again unless there was no other choice, i just can't get used to the serviced apartment concept that is not daily serviced.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrien S, General Manager at Htel Amstelveen, responded to this review, May 8, 2013
Dear Moutaz S,

First of all we would like to thank you for choosing Htel Serviced Apartments. Indeed we keep an eye on our Tripadvisor reviews, so it is great to see that you are sharing your experience with us and that we were the first to give you a Serviced Apartment experience. We hope your business went well and that overall your stay with us was an enjoyable one.

Good to see that we managed your expectations facility wise and location wise and that you used our extra’s such as our bicycles and spa.

As it is your first encounter with a Serviced Apartment we can understand the question about the cleaning. Cleaning with us is done once a week, but can be done on a daily bases if requested. To manage expectations and be transparent about our product we do communicate this on our website and throughout the booking process. Extra cleaning does come with a surcharge. However each apartment is equipped with the necessary cleaning items to tidy up the apartment in the mean time.

We do not have a 24/7 Resident Service Desk, so when our desk closes at 21:00 you can only enter the premises with a key card. To further ensure safety of all our guest we work with a private security firm who can be called upon when losing a key or other calamities. We do communicate this in your confirmation as well as the welcome letter in the apartments. However this does come with the charge you mentioned below without a dot between the five and the six.

Concerning the rate our Resident Service Agent made a phone call with our Reservation Department to ensure that you did not pay to much. The Reservation Department then confirmed that the rate which was quoted online was indeed the correct rate.

We do hope we will get the chance to show you why Htel Serviced Apartments is the right choice when it comes to Serviced Apartments.

Once more we would like to thank you for staying with us and we wish you a very nice day.

Kind regards,

Katrien Snoep and the Htel Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Htel Amstelveen

Address: Laan van de Helende Meesters 421, Amsterdam 1186 AL, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #37 of 168 Specialty lodging in Amsterdam
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Htel Serviced Apartments is Holland’s premier company in fully furnished corporate housing for executives and business people. The foundation of international companies and their employees in Amsterdam mainly increased the demand for temporary stay. Htel offers expats a distinctive concept that combines the best of both worlds; the benefits of an apartment with the services of a hotel. ... more   less 
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