I am unsure where to start. This was easily my most disappointing hotel experience in the last 10 years. On arrival we were greeted by a disinterested member of staff who checked us in to room 103 in the basement. This room had no windows and the only natural light was from a small hatch door that opened up to some bleek stairs covered in dirty and cigarette butts. I asked to be moved and was told that is my my fault for checking in too late - it was 7pm - and there was no way I could change rooms tomorrow either. On further inspection, there was rubbish left in the shower from the previous customers. Everytime a toilet was flushed in the hotel, the gushing noise disturbed us as the drains rain right past this room.
In the morning there was no hot water and when I complained I was told that I needed run the water for ten minutes before I could shower. I asked again to move rooms and was told that this would be possible. We were moved to the first floor and the room was better only because it had natural light source. The bedding and towels were clean but the rest of the room was disgusting. The wifi did not work and when I asked about this the staff member said he would check it. Haha I am sure this hotel never has fully working wifi. In the end he connected us to the staff wifi which worked perfectly!! So definately ask them to do this as surely paying customers should have wifi that works if the staff do.
Finally, I feel that the owner lacks pride and integrity as the website is a false representation of what the hotel actually looks like and offers. Words like 'luxury' should be removed from the website as this is far from the truth. The staff are ill-mannered and at times hostile which made making even the smallest request difficult as you don't know what type of response you will get.
Avoid this hotel!!!!!!
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