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“Just Not good Enough” 1 of 5 stars
Review of Acostar Hotel

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Acostar Hotel
2.0 of 5 Small Hotel   |   Kerkstraat 45-49, 1017 Amsterdam, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #213 of 319 Amsterdam B&B and Inns
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just Not good Enough”
1 of 5 stars Reviewed June 2, 2013

I have just returned from my short stay in Amsterdam. I chose this hotel for location and price, but I have come away disappointed with the accommodation. I checked in around 18:00 on the Sat. My plans where to meet friends so I was going to have a shower first ! well that's what I thought ! the shower was leaking to the extent it was unserviceable, not what you want. I informed the receptionist and was told ill have it fixed, not good enough, surely when the previous guests checked out at 11:00 in the morning my room should of been cleaned which would of resulted in finding the problem. I was given no alternative to have a shower that evening. I was hoping of having a good night rest but not to be! They might as well dressed a concrete block! The mattress was unbelievably hard and had no comfort. I was charged €115 not including breakfast , I really felt it was not worth the money .

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 31, 2013

I've read a few mixed views on this hotel but to be honest if you stay in a hotel in a city you need to accommodate price vs location. Acostar hotel was an ideal base to see the real city from. Once you have got a map and bearings you realise how close you are to everything. The hotel itself has 2 sides, street and quiet and to be fair it is a city hotel and you should accept the fact it may be a bit noisy of a night time depending on when you go to bed..Again , it is a city hotel and rooms are well kept but small, but hey we only used it for sleeping and showering. Plenty of restraunts and bars in the locality, friendly too.. So many things to see and do we will be going back iminetley.. We flew flew KLM from Manston airport kent, 35 mins in the air, off to baggage claim onto a train, into central station 55 mins total.. So quick....

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 29, 2013

The instructions of how to get to the hotel from their website are easy to follow and the journey is quick and cheap. NB you buy the tram tickets on the tram, an hour ticket or a day ticket. The reception staff are very helpful and friendly and you can leave your luggage there if, like us, you arrive much too early to check in.
The location is excellent as you can walk to everything you need, even back to Central Station if you want to.
The rooms vary in size. Our friends were lucky enough to get room 106, which is big and ours was a bit smaller but perfectly adequate. The bathroom is a wet room. There is no hairdryer so you need to take one with you. Toiletries are provided but not topped up, one small bottle of shower cream per person. Towels are provided and changed. The wardrobe is very small but perfectly adequate for a stay of a few days. The room is perfectly clean and a TV is provided that shows English channels.
Breakfast is good and eat as much as you want. You can ask for fried eggs or omelettes and there are thin sausages, scrambled egg, kidney beans. There are boiled eggs, cereals, croissants, rolls, cheese, ham, jam, juice and tea and coffee. The breakfast area is very clean and pleasant.
For the price paid and the excellent location, near to the museums, Anne Frank House and lots of bars and very reasonably priced restaurants, the Acostar is a real star.
We recommend the free walking tour from Dam Square or from outside the Information Centre near the Central Station. Look for a guide with a red top, or lanyard.
We had a great trip; we hope you do too.

Room Tip: Room 106 is large and on the back of the hotel so it's quiet. Also not too many stairs as no li...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 26, 2013

At first we were a bit disappointed by the hotel, as the room was nothing like the one featured on their website. It was very small, with a wardrobe the size of a shoebox, but was clean and neat. We found the staff very helpful and friendly, especially those on reception. As we were on the 5th floor (with very steep steps!) it was also very quiet, and having two big skylights made the room light and airy, which helped.
The key thing with this hotel is the location - we walked there from the train station, and were near enough to pop into the centre of Amsterdam within easy walking distance, but were also within walking distance of the Rijkmuseum and Van Gogh museum, which was the main reason for the trip. Leidesplein, with it's great range of shops, was literally just round the corner.
The buffet breakfast was good too, particularly the coffee.

Room Tip: Think we had the smallest one, which was up five flights of very steep stairs (no lift) so only go f...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ringwood, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2013

The location is very good as there are many bars and cafes nearby as well as the main tram line to the station and Dam Square.

The hotel itself is clean and checking in/out was very efficient. The rooms were much smaller than expected and the walls are thin so it can be hard to get a good nights sleep. There aren't any hot drink making facilities in the room, which is a negative. The stairs are very steep and there isn't a lift so beware if you have had a few at the end of the night ;>)

The hotel was okay but I prefer previous hotels that were at a similar price.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 11, 2013

Despite the oh-so reviews, decided to stay at Acostar Hotel since I found out it was very close to Leidseplein. Check in was fine and I got a room on the first floor, adjacent to the reception room. Was quite large for one person and could have easily been fine for two and even for a child if a cot was to be placed there. Had a window overlooking an alcove. Clean sheets, good water pressure, basic breakfast. A three minute leisurely walk to Leidseplein, many shops, drugstores around the corner. Tram No. 2 stops a few steps away. No complaints and would stay there again. No problems with the reception staff as some of the other reviewers seem to have had.

Room Tip: Get the room by the reception if you have luggage that you don't want to carry a few sets of sta...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 10, 2013

My partner and I recently stayed at Acostar on the advice of people posting on trip advisor. We arrived at the hotel at approximately 8pm, checked in and paid for 3 nights of tourist tax, which somehow came to 19.95 euros, when we were told it is 8 euros per day.
The next morning, on our way out, we were asked by reception to pay the tax that we had already paid. The woman was very patronising and condescending towards us. We produced our receipt but it didn't show that we had paid the tax!
Also our room had no soap, shampoo or facewashers and the toilet roll was half used.
The mini bar was missing stock , which we are afraid we will be made to pay for when we check out.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acostar Hotel

Address: Kerkstraat 45-49, 1017 Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Hotel Style:
Ranked #213 of 319 B&Bs / Inns in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Acostar Hotel 2*
Number of rooms: 30
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