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“Beware of rude and dodgy staff!” 1 of 5 stars
Review of Acostar Hotel

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Acostar Hotel
2.0 of 5 Small Hotel   |   Kerkstraat 45-49, 1017 Amsterdam, The Netherlands (Jordaan)   |  
Hotel amenities
Ranked #206 of 306 Amsterdam B&B and Inns
Hobart
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beware of rude and dodgy staff!”
1 of 5 stars Reviewed May 10, 2013

My partner and I recently stayed at Acostar on the advice of people posting on trip advisor. We arrived at the hotel at approximately 8pm, checked in and paid for 3 nights of tourist tax, which somehow came to 19.95 euros, when we were told it is 8 euros per day.
The next morning, on our way out, we were asked by reception to pay the tax that we had already paid. The woman was very patronising and condescending towards us. We produced our receipt but it didn't show that we had paid the tax!
Also our room had no soap, shampoo or facewashers and the toilet roll was half used.
The mini bar was missing stock , which we are afraid we will be made to pay for when we check out.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013 via mobile

We were a little bit concerned about staying here after we seen some bad reviews but i don't see any of the problems that people commented on, we stayed on the 3rd floor, our room was spacious and had a fantastic bathroom, towels were changed daily and the bed was made, i don't know why people complain about bed sheets not being changed daily...well you would change them everyday at home would you?! We stayed for breakfast only on one morning, good selection can't really complain it filled me up ready for a day of sight seeing!! This hotel it's literally in the heart of Amsterdam and really close to all major attractions never to far to walk. Overall we had a fantastic stay the staff were extremely friendly and we would definatly stay here again if we were ever to stay in Amsterdam again!! 5*, be aware that there is no lift and the stairs are quite steep!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denali National Park and Preserve, Alaska
Top Contributor
107 reviews 107 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 1, 2013

It was my first visit to Amsterdam, so it's hard to compare this to other places. I payed about 110Euro. The room looked nothing like that on the website. It was miniature. Impossible to even put my luggage in it. Fortunately it was just me, so I shared my bed with one of my luggage pieces. My room was right beside the stairwell, so I heard the door slamming constantly. The voices from the hallway were extremely loud. The bed was fine and the linens were fine.

The customer service at the front desk was very good and they were very friendly.

I would probably try somewhere else unless you can confirm one of the nice rooms that the market in their photos.

Room Tip: Make sure it is not the basic room and make sure it is away from the stairwell.
See more room tips
  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Budapest, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed for a long weekend in the Acostar hotel, which was a very nice experience. The purpose of our stay was visiting our family, but as the hotel's location is right in the center we had the possibility to enjoy the beauties of the city as well. I was 6 months pregnant and they were very nice, because they gave us a room on the ground floor, which was very comfortable that I din't have to walk the stairs. The room was spacious enough, clean, nice bathroom, with free bathroom amenities (shampoo, body lotion). The breakfast was very nice in the morning, you can order fried eggs or omelettes included in the breakfast price. The location is very touristical, right by Leidseplein, the heart of the city. All the main tourist attractions are a short walk from the hotel. Would stay there again!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 27, 2013

Stayed in acostar was only ok, great location an great value but would recommend to rent an apartment as rooms were small even thou your not there that much!! Great city to walk around, plenty to do an see an eat an smoke!!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Agra, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 26, 2013

The location of this hotel is really great. However, I really would not recommend it duento : Dirty rooms; linen and towels were old and full of holes; Windows let wind escape- and it was -5 degrees outside!; there is no lift, so we had to carry the suitcases for four floors (no help was offered by the staff); in our last night there was a birthday party at the restaurant of the hotel, and it ended very late. As one of our rooms was in the basement, we could hear all the songs, and our ceiling would be making noises as people were dancing. When the party was over, it seems like they were cleaning up and storing things in the basement- so they would be slamming doors and talking really loudly. It was impossible to sleep.
The next day, the hotel did not manage to prepare the breakfast at the established time (8am), as they were still apparently cleaning up the place - which was still stinking due to cigarettes and alcohol- and due to the party.
In general, we found it very inadequate.

Room Tip: Ask for a room at thenground floor, as there is no lift. The room in the basement is not good.
See more room tips
  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
53 reviews 53 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 16, 2013

The hotel has a perfect location right in the heart of Amsterdam. We stayed in room 502 the penthouse suite. 5th floor, no elevator. The room was not really big as I was expecting. Nice bath tub, but the shower could be using some more power. Also the stone pavement in the bathroom was too cold to walk on... Would be nice if it was heated.
The staff was very cold and not helpful at all. One morning I asked some suggestion about what is a traditional place to have breakfast in town and the lady at reception said: "you can have breakfast here at our hotel". Refusing to give any other suggestion. Everytime we asked for something it looked like a pain for them. Not a warm welcome at all.
Other than that, the view from our window was nice, although they should be working on their heaters... Little too cold.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acostar Hotel

Address: Kerkstraat 45-49, 1017 Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Jordaan
Amenities:
Hotel Style:
Ranked #206 of 306 B&Bs / Inns in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Acostar Hotel 2*
Number of rooms: 30
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