we were looking for a hotel for one night in Amsterdam and stayed with our two kids at the Boutique Hotel View. Customer service was great, when I booked a triple bed room, Natalie got back to me saying that it was cheaper to get a double, as it has a sofa that can be used as a bed, which saved us some money. She also emailed me lots of information on parking in Amsterdam (we opted for 8€ P+R a bit futher out from the centre).
The location is fantastic, right in the centre, by the canals and near the park but pretty quiet. When the staff saw that we arrived with 2 small children (2 years and 7 months), they swapped our room, so we didn't have to climb up on the 3rd floor- which was very appreciated. The room was great, ideal for a short stay. We were very lucky having a balcony and the hotel also provided a fan as there was a heatwave during our stay. Breakfast was a typical dutch affair and available for €10, which we opted for as we just wanted to eat in the hotel.
When we arrived back in Scotland, I got an email from the hotel, saying that the cleaner found a toy that we left behind and wanted to verify the address to make sure it would be sent to the right place- that's what I call super customer service (note: we stayed in a hotel in Scotland for two nights this year and left behind two items...I know, I know we should probably check better before we leave- and that hotel hotel charged us 6£ for postage and didn't find one of the items, so that gesture from the Boutique Hotel View was extra apreciated!!!).
I can really recommend the hotel, the staff are very friendly and helpful and the location is perfect.