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“A Fun Experience for a Great Price - Very Unique!” 5 of 5 stars
Review of citizenM Amsterdam

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citizenM Amsterdam
4.0 of 5 Hotel   |   Prinses Irenestraat 30, 1077WX Amsterdam, The Netherlands   |  
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Ranked #34 of 345 hotels in Amsterdam
Santa Barbara, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“A Fun Experience for a Great Price - Very Unique!”
5 of 5 stars Reviewed October 8, 2009

The CitizenM really cannot be compared to any other hotel, as it is a concept that not only tries something new, but succeeds at providing an experience that is both fun, comfortable, and a wonderful value. I would undoubtedly recommend this property to anyone visiting Amsterdam, as it is great for solo travelers, couples, and business travelers.

I arrived in Amsterdam via train from Paris, and took the metro from Centraal Station to the Station Zuid. The Station Zuid is located next to the Amsterdam World Trade Center, which is literally about a 2 minute walk to the CitizenM. Directions were clearly provided on my confirmation e-mail when I booked my room online, so the walk to the property was an absolute breeze. Check-in was performed via one of the several kiosks in the lobby, though one or two employees were always around to help in case you had any questions. The process was fairly straightforward; you enter your credit card, or confirmation number, or name, and the system looks you up. As I had already booked via the CitizenM website, there was no problem finding my reservation, and the system asked me to create a password that would be needed to access the hotel's free wifi. After a simple insertion of the credit card to cover the charges, the system asked me to pick up a blank room key from a stack on the table, and simply hold it against the kiosk. My key was now programmed for my room, and could be used to purchase food or items in the lobby as well.

My room was located on the second floor, and was only a few steps from the elevator. Unlike most hotels, you do not have to insert the key into the door to gain entry, but rather just hold it against the lock, and it unlocks. Very cool; this even works if the key is in your wallet. Just hold the wallet against the door, and viola, it unlocks.

The room was very unique, but very functional and fun. I would describe the room in a rectangular shape, as it is longer than it is wide. As you walk in, there are some coat hangers to your left, as well as an in-wall safe. Ahead of that is a large "tube" (a glass cylinder, maybe 4 feet in diameter), which contained the toilet. Across from this was another large tube, same size, which was the shower. A little further forward was a rotating mirror with some shelves, outlets (European and American plugs), and next to that a large sink and shelf for toiletries. The rest of the room is taken up by the bed, which is HUGE. It is large enough to probably fit four people comfortably, and is designed in such a way that you can sleep in a variety of different positions and still get a great night's sleep. Essentially, there is no head and foot of the bed. It's all just one big, comfortable space. The other neat thing about the room is that everything is controlled by remote. The "Moodpad," as it's called, can control the lights, temperature, and drapery. It is very convenient, and provides some nice options for having the lighting adjust to whatever you are doing (if you are reading a book, you can hit the icon for that on the remote, and the lights adjust to the ideal conditions for that). The remote, naturally, controls the television as well, which has an incredible number of channels, entertainment options, and games to choose from. My only problem with the remote was that it tended to "lose connection" from the room (it would sometimes flash "CONNECTING TO ROOM 123"), though it always found the connection quickly afterwards. Not sure why this was the case, but other than that, it worked perfectly. Two manual switches were provided on the wall for turning the lighting up/down, and bringing the drapery up/down, just in case the remote wasn't nearby.

Outside of the room, I found the common areas of the hotel to be very fun and functional. The lobby provided several iMac computers (and a printer) to work on, and the CanteenM (the hotel's name for it's self-serve restaurant) was a fun place to grab a snack or meal at any hour. You simply choose from the large selection of items, and an employee is always around to ring up your purchase (you can even hold your room key against a special pad and it charges directly to your room). The food was quite delicious and very reasonably priced; a great option if you're not in the mood to leave the hotel.

Throughout the lobby are various televisions, couches, love-seats, books, artwork, and tables for doing work or just hanging out. There is a great little kids are, too, with crayons and toys to play with. The lobby is a nice relaxation spot if you're looking to spend some time out of the room while staying at the hotel. I do have to mention that the staff at the CitizenM could not have been nicer. There seemed to be around 5-6 employees on duty in the lobby at any given time, so finding someone to help you check-in, grab food, or use any of the facilities was never a problem. The staff were incredibly kind, helpful, and fun to talk to, and all seemed very passionate about the CitizenM concept. Even though the hotel was a great value, had fun, functional, and unique rooms, I would return just for the fact that I felt like a welcomed guest, and was treated more like a friend than a customer. Solo traveling can be lonely, and having a staff that engages with the customer and enjoys conversing makes a property stand out. Without a doubt, CitizenM provides that.

The location of this hotel, in my opinion, is wonderful. It is located right near the World Trade Center, which is convenient if you are here to do business, or need to take the metro anywhere in the city. There is a tram stop directly outside of the hotel, and the number 5 tram can take you into the more "touristy" parts of Amsterdam within about 20 minutes. It is a safe, simple ride, and the tram runs up until around midnight. The area where CitizenM resides is fairly residential, thus you won't see many restaurants or shops near the hotel, but you will feel very safe. I personally enjoyed coming back to this area after a night out in Amsterdam, as the tram stop is just steps away from the hotel, yet there are families and couples out for an evening walk, cycle, or walking a pet as you come back in the evening. Just a nice feeling to show how great of a town Amsterdam is.

For those familiar with it, CitizenM reminds me of the aLoft hotel concept that is scattered throughout the United States. The aLoft, too, provides fun common areas, easy to access foods at all hours, and comfortable rooms that are functional for the modern day traveler. I greatly prefer the CitizenM, however, as their staff are top-notch and always around to have a conversation, help you with directions, or take care of whatever request you may have. I could see CitizenM doing well in the States, and hope to see it there soon. However, the best thing I can compare it to is the aLoft, as it is a concept that provides a safe, fun, functional stay for a great value.

On your next trip to Amsterdam, I strongly recommend this property. I do not think you will be disappointed.

  • Stayed October 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copenhagen
1 review
5 of 5 stars Reviewed October 8, 2009

It is a very modern hotel, self-service and easybility. The lobby area is very cool, nice design and art. Social atmosphere in canteenM. Rooms are very comfortable and convenient thanks to the technology and clean design with focus on well-being.

  • Stayed August 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol
Top Contributor
63 reviews 63 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 2, 2009

This is a new concept, but really clever one too. If you are on business this is ideal, and the ratio quality price is brilliant.
The rooms are unique in their design, but ultra-efficient. You better check their website to get an idea, quite a lot to say if you want to describe it properly. But it's really good.
They do have a restaurant, but it's more like a canteen where you help yourself and get a tray. There is ample space to sit down and relax, all very modern and cosy at the same time. I had breakfast, and it was OK, practical and sufficient. If you like alot of food in the morning you might be disappointed.
It's a few minutes away from Amsterdam Zuid station, and there is a pedestrian access all the way to the station so you don't even have to walk near the busy road.
Tram 5 is just outside, and that links up straight into central Amsterdam.
Really great location, I have been struggling for years to find somewhere half decent in Amsterdam where you don't have to pay huge amount for peace and quiet, CitizenM Hotel really got it all. Definitely stay there again next time, better book well ahead as it was busy and just opened a few months ago. They will surely be fully book all the time before long.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Felixstowe, Suffolk
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2009

After reading the other reviews we were expecting something special, and we were not disappointed. The staff, sorry ambassadors, were there when needed, and were always willing to help. Provided that you are onboard with modern technology you will be at home in this hotel. At the electronic checkin we had a selection of rooms which were available to us and selected one on the 5th floor. The location of the hotel, although not within walking distance of the centre, is in a good area and is 50 yards from the tram, which run approx. every 6 minutes, and will will get you to Dam Square in 20 minutes. When in Amsterdam buy a 24/48/72 hour travel pass which will give you access to all trams, buses and Metro. Go to the hotel with an open mind and you will not be disappointed.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent England
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 29, 2009

we arrived in Amsterdam for a weekend away with friends, both couples, not sure what to expect. We had booked this hotel in May with no reviews, so we was worried but looking forward to it. The hotel pictures looked very interesting. We was over the moon with the hotel. Rooms are not amazingly big but there is a place for everything and your not there to see the room, Amsterdam has so much to see. This is a very moderrn new hotel.The bed was really comfortable , shower perfect and the way that you can change the lighting by your little control panel just adds to the style of the place. It was very clean, clean towels each day, room cleaned, shower gel and shampoo supplied.
Number 5 tram straight outside, takes about 20 mins to get to the red light district area, then 10 mins walk from thehotel to the train station back to the airport, we paid for a cab to the hotel but got a train back to the airport, a lot cheaper.
The only down side about Amsterdam in geneal is the price of everything, really expensive. The food, service and drink is excellent but the prices are really bad on some things. But just be prepared to take some money with you, or do what we did and stock up at the airport before you get to the hotel. I would reccomend this hotel to any-one. We will be talking about this weekend for years to come i think.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mo i Rana, Norway
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 27, 2009

A very peasant surprise. We stayed her for 3 nights. Exellent and innovative rooms. We loved the design and functionality of both the rooms and the rest of the hotel. Easy access to the city by Tram(5) or by metro. Pleasant and relaxed neighborhood. We also found a very nice local cafe called Fidelios. They are situated approx 500 meters from the hotel, at the corner of Stadionweg and Bethovenstraat. We had both brekfast and dinner here several times during our stay. We would certainly recommend it to couples having a longweekend in Amsterdam.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 24, 2009

Cheap and cheerful hotel with many + points. I would advice this hotel to anyone who is just staying for a night or two. Loved the star trek shower and toilet.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM Amsterdam

Address: Prinses Irenestraat 30, 1077WX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#14 Best Value Hotel in Amsterdam
#19 Business Hotel in Amsterdam
#23 Luxury Hotel in Amsterdam
#25 Romantic Hotel in Amsterdam
#35 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — citizenM Amsterdam 4*
Official Description (provided by the hotel):
Located in Central Amsterdam on Beethovenstraat this hip Netherlands hotel offers affordable luxury for budget travelers, lodging near museums, free Wi-Fi, movies on demand, and 24/7 on-site dining. ... more   less 
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Also Known As:
Citizenm Amsterdam City Hotel Amsterdam
Citizenm Hotel Amsterdam

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