I booked a double room on the 1st floor on the basis I read some reviews prior to booking this hotel, and the stairs were steep.( my partner has a serious back condition). So I sent an email to the hotel requesting a room on a lower level. I receviced an email advising we were placed on the 1st floor which meant only climbing 1 flight of stairs.
When we arrived at the hotel we were put on the 3rd floor. When I asked why we were not on the 1st floor we were advised they did have a room on the 1st floor but we would need to share the bathroom. This is not what we paid for and decided to stay on the 3rd floor. When we finally got to the room we were totally shocked to see the room looked like a bedsit and not a hotel. The room only had 2 single beds a wardrobe and 2 bedside tables. it had no tv, the bathroom was a wet room so if you had a shower the whole floor was soaked.
We were so upset at this point as we paid $315 euros for 3 nights.
The next morning when we went down to breakfast we were faced with 3 options of cereal or cold ham,cheese with bread. They didnt do toast as I did ask.
After finishing breakfast we asked the lady about the room situation, she had a look on her computer and she said she did have a room coming avaible on the 1st foor with its own bathroom. We were advised when we returned back from our day out in Amsterdam the room would be ready. We were advised to leave our luggage in the room and the staff will move it to the room on the 1st floor.
We were out around Amsterdam a good 6 hours to the then return back to the hotel and be told our room was ready. So we went to check out our new room. This was was the same as the room on floor 3 but this room had a tv and we had a double bed.
But the beds in our opinion needs changing as they are lumpy and the pillows are thin and offer no support.
This hotel is in the heart of the red light district its only 10 mins walk to central station.
Staff ( ladies) really pleasant. staff ( men ) RUDE/unhelpful.
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