This hotel is not really a hotel, but not really a hostel either! When we booked our confirmation said 'hostel van gogh' but we arrived to find out it was really a hotel - so no hostel atmosphere whatsoever!
Dont be fooled by the appearance of the hotel. It looks great but the staff at the front counter are incredibly rude and unhelpful. I do not recommend staying here, particularly if you are a backpacker looking to make friends.
We found bed bugs in our dorm on our second night and it was handled incredibly poorly. After informing the staff, we were told to vacate the room and that we wouldnt be given any form of reiumbursement, despite not having a room to stay in for TWENTY HOURS! We were paying to stay in a private room at the hostel but had to move all our luggage into luggage storage until they sorted themselves out! My friend and i were incredibly distressed and after finding blood stains on our clothing we had to argue with hotel management to have our clothes cleaned at their expense. Finally after a day of being homeless we were moved to a dorm, and were told that we wouldnt recieved reiumbursement for the difference in price between a dorm and private room (was a considerable difference!)
I would NOT STAY HERE. Also, please note that they didnt get a pest controller in to treat the bugs, they only changed the sheets - which makes me question the hygeine practices of staff at the hotel.
DONT STAY HERE. It ruined our stay in Amsterdam.
- Official Description (provided by the hotel):
- Vibrant Ventral Location & Young Vibes , Affordable Comfort!Situated in a top spot at Amsterdam city centre, the most vibrant centre for art, fashion and culture, 3 major World Famous Museum at your doorstep: Van Gogh Museum & Rijks Museum, Stedelijk Museum. hotel is fully air-conditioned, guest kitchenette available. hotel attracts lot of young travelers who enjoy comfort and quality accomodation, yet affordable rate. ... more less
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