We stayed in the Van Gogh apartment. As the title says, it was good as a place to stay, but they could've done much more (especially considering the price per night!) I'd still recommend a serviced apartment over a hotel any day, but I'm not all too sure I'd recommend THIS apartment over others. We've stayed at other apartments that have definitely surpassed this one.
The pros: Great location, wonderful garden out back, decent design, and not a bad selection of amenities.
The cons: The apartment is quite small at 50 square meters. Given real estate prices here, I get it...we're probably staying in an apartment worth half a million dollars at least. But our bedroom, for instance, fit only the bed and absolutely nothing else. Speaking of the bed, it was hard getting a good night's sleep because the pillows were too large to actually function as a pillow. It's also impossible to use the wash basin in the bathroom to wash your face because it's so tiny! We spilled water everywhere every time we tried. Also, the place is dimly lit. No matter how many of the lights we turned on, it never seemed like a bright, cheerful space. We used the living room/couches for our luggage and closet space because we didn't have one in the apartment. This meant that the place always felt a little cluttered no matter what.
The amenities were okay, but nothing exceptional. For instance, they have a dishwasher...but provide no soap for it or for the sink. They have a washer and dryer...but no soap for that, either. Decent knife, but couldn't find a cutting board. Or sponge. There's a Senso coffee maker... but you have to buy your own coffee. We honestly didn't mind paying for these things, but additional touches like this make or break a place. It simply wasn't user-ready from the outset. If these things were provided I'd offer an extra star.
The vibe of the apartment was also a little problematic, starting at check-in. Our flight arrived late (1:30am). When we told them this, they wanted to charge a 50-euro check-in fee. I laughed and said to my husband, "Just on principle...let's cancel one night, check into a 50-euro hotel when we arrive and go to the apartment in the morning. That's an absurd policy. I'd sooner have them miss out on 250 euros for our night than condone that." When we replied and said we'd simply cancel a night, THEN they said they'd be willing to check us in late sans fee. Of course... this wasn't without the check-in person commenting how tired she was and how she had to wake up early the next day when she checked us in. Pretty unprofessional, all said and done.
In other apartments they offer guests guidebooks of the city. Here? Well, as others have commented, you're greeted with a host of signs and booklets with do's and don'ts. Keep the door closed, empty the trash on Tuesdays and Fridays, turn off the air condition, don't smoke, lose the key and pay 200 euros, etc. Not very welcoming. If they were really concerned about the guests trashing the place as they seem to be, they could offer maid service like other serviced apartments (hint hint).
I still give 3 stars because it's a good space. It's clean, well-designed and makes for a good crash pad in the city. But would I stay here again? We'd probably look into other options first.
- Official Description (provided by the hotel):
- Dutch Masters Luxury Apartments in Amsterdam offers luxurious apartments in the heart of historic Amsterdam. There are 9 residences in this complex of varying sizes, with one, two and three bedrooms. The features range from roof deck, garden, classic canal view, 4 meter ceilings and 400 year old details. All residences are equipped with design interiors, a full kitchen and kitchen inventory, washer/dryer, linen, private safe and broadband internet. ... more less
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- Also Known As:
- Dutch Masters Apartments Hotel Amsterdam