We booked this accommodation through Hotels.com, with our reservation it did not state anything about contacting the owner prior to our stay, nor did he bother to contact us until literally the hour before we were due to check into the Frans Hals Lofts.
To our surprise we were informed that we need to pay a $200 damage deposit, in addition to the agreed amount with hotels.com and a tourist tax of 5%, this all had to be in cash. We did not expect this, we were going to pay for our stay with a credit card. We told this to the owner and he was very rude about it, stating that we should have contacted him and he only takes cash. Again, we told him as per Hotels.com they said we could pay credit and they said we did not need to contact him, we even produced the copy of the contract from hotels.com. At that point we should have walked away but we were too fatigued to look for another accommodation. He just proceed to tell us we need to find a bank and get his money.
Once we got into the apartment, his manner continued to be abrasive, he was irritated that we had a large size suit case and made that very clear. He continued to say that we should have contacted him. My question for the owner is since you have so many specific rules, why would you not contact your clients prior to their stay? A suggestion would be to establish contact a month prior rather than the hour before they are due to check-in outlining your many requests, this gives all parties involved a fair chance to cancel if need be. This experience left us with a bad perception of your customer service skills, perhaps if we had been prepared for what your expectations were then this may not have created a substandard impression of the Frans Hals Loft. It appears to be all about the money. This place is not worth the poor treatment we received. Anyone looking to book here, you can find something better in Amsterdam.
We can say the location is quaint, out of the way from major traffic but the hospitality from the owner is seriously lacking. The room itself is clean however became very hot as there is no a/c it did create an uncomfortable sleep.
Hopefully the owner reads this and improves upon his customer service skills, also you (owner) may want to start considering the use of credit cards.
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