Booked apartments to stay in May of this year - unfortunately as others have said it didn't happen. When reports first started appearing I contacted the owners and they reassured me that they would be reopened by May. Then contacted me 2 months later to say that they would not be reopened and that they had found alternative accommodation for us.
We were a group of 16 staying and a few people who didn't know each other - the alternative accommodation that was suggested was double beds which did not suit our needs at all. I asked them could they find alternative accommodation that would match their apartments of single beds as this was one of the attractions. I was then talked to very rudely and told that they did not have to find me anywhere and they would refund the money.
The money was refunded within a few days.
I am planning on attending one of the busiest weekends of the year and since I had booked accommodation, prices had risen sharply. I have struggled to get somewhere else around the same price bracket. This would not have occurred if they had of been honest from the beginning that I needed to find somewhere else to stay.
I also lost £50 in credit card fee's due to exchange rate etc. All in all the apartments did look good, staff was helpful at the beginning but when I explained why it did not suit they then turned rude and unhelpful. We have lost out due to these apartments and I most def would not book them again.
- Official Description (provided by the hotel):
- All 29 De Lastage apartments are equipped with Hastens beds, Smeg kitchen, Flatscreen TV, DVD-player and a stereo system. High Speed Internet (cable) is price-included and telephone is an option if one wants to use one of the rooms as an "office away from the office." Also you will find all the standard household equipment as an iron, ironing board, vacuum cleaner, hairdryer, coffee machine, water cooker, microwave oven, dishwasher and of course several pans, plates and cutlery. We provide twice-a-week apartment cleaning and linen service by a certified staff under direct management. A professional laundry room has been created in the same building. Other services requested by our guests can also be taken care of. From Monday to Friday our Facility Manager will be in the office in the same apartment building to provide one with personal service for all queries which may arise. ... more less
- Also Known As:
- De Lastage Apartments Hotel Amsterdam