I booked through booking.com. At no point did booking.com contact me or offer me any information regarding the issues De Lastage were having. I had to do everything myself, contacting De Lastage directly.
Luckily, Thierry was very helpful and kept me updated. When it transpired that he could not reopen the apartments, we received a refund within a few days. The only downside being we lost £50 on credit card exchange rates.
I wish Thierry and De Lastage luck for the future and hope that they can re-open soon.
- Official Description (provided by the hotel):
- All 29 De Lastage apartments are equipped with Hastens beds, Smeg kitchen, Flatscreen TV, DVD-player and a stereo system. High Speed Internet (cable) is price-included and telephone is an option if one wants to use one of the rooms as an "office away from the office." Also you will find all the standard household equipment as an iron, ironing board, vacuum cleaner, hairdryer, coffee machine, water cooker, microwave oven, dishwasher and of course several pans, plates and cutlery. We provide twice-a-week apartment cleaning and linen service by a certified staff under direct management. A professional laundry room has been created in the same building. Other services requested by our guests can also be taken care of. From Monday to Friday our Facility Manager will be in the office in the same apartment building to provide one with personal service for all queries which may arise. ... more less
- Also Known As:
- De Lastage Apartments Hotel Amsterdam