The concept is a cabin based on the Japanese-style capsule hotels. The problems are that the Yotel is not in Japan.
The hotel is airside so it's designed for people in transit. However, most of the guests seemed to have long transits and I heard one explaining that he had chosen the Yotel because it would have been so complicated to get a visa for the 20 hours he had to spend at Schiphol.
First, the check-in system is temperamental: no flawless Japanese technology here. You have to use an airline-style electronic check in terminal and put in your code exactly as you received it. If you make any mistake, it's not smart enough to match your name to a booking. It sends you to the staff -- 2 people responsible for cleaning, serving the limited room service menu and resolving any issues with the reservations. Obviously, they are over-stretched.
The technology failure extends to the rooms. Despite following the complexs instructions (and the interactive help menu on the remote), I couldn't make my TV work. No TV, no interactive system. No interactive system, no way to order a drink or food. Rather than wait for the harassed staff, I drank the tap water.
It's not just the technology that stops the Japanese model working. The guests are not well-behaved Japanese people. These guests walk up and down the narrow corridors with screaming babies. They shout at one another from room to room. It is far from restful.
Maybe Japanese capsule hotels are this noisy but -- if so -- it explains why so many guests drink so much before checking in. I had booked a premium cabin as a colleague told me that you could hear every move by the guest next door in a standard one. My premium was next to the Yotel housekeeping room which probably explained the terrible banging and grinding every 30 minutes or so but I could also hear the family in the room on the other side. I used the complimentary earplugs but sleep was still impossible. At least I did not have to spend the night
At 60 Euros for 4 hours, it was expensive and for a little more I could have gone to a conventional hotel landside. I have a Privium card which lets me cross the border fast and painlessly -- their technology works -- and I will go landside next time.
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