My two friends and I used booking.com to book a comfort double room, which was advertised as having one double (full) bed, and one single (twin) bed. After calling to specifically confirm this and being told it was no problem, we proceeded to book. Upon arrival, we were told that this type of room did not exist. The girl at the reception then proceeded to tell us this was our problem and that they couldn't help us. After showing her the booking.com reservation, we were told the hotel was not responsible for information on booking.com as it was not on the hotels website. We were told it was not possible to get an extra bed in the room, we were not offered extra towels, pillows, sheets, etc., and as such, us 3 young men were forced to share 2 single beds for the night, which was less than ideal or comfortable.
While I understand that mistakes happen, the fact that the hotel staff told us the mix up was our fault and was less than accommodating, I would not recommend for anyone to stay here.
- Official Description (provided by the hotel):
- He BEST WESTERN PLUS Hotel Blue Square is environmental friendly hotel and has a Green Key Silver status. The building takes it's name from the striking building in which it is located. The building was designed by architect Van Gool and dates from the seventies. Van Gool has undoubtedly explain that the only building in the characteristic blue color can be dyed. All 175 rooms are spacious, soundproofed and equipped with air conditioning, free wifi internet and free coffee/ tea facilities. You will find comfortable rooms with many amenities so that your visit is an experience that you would want to repeat. Whether you are staying in Amsterdam for business, or looking for a destination for a short break, this hotel is the perfect start to anyone visiting the city. We are located near the exit of the A10 S104. In just 15-20 minutes you are in the city area of the centre of Amsterdam. Sloterdijk Station is just steps away from our hotel and SchipholAirport, the RAIConvention Center, the Port and Passenger Terminal Amstedam (cruisschepen) can be reached in 30 minutes. At the BEST WESTERN Plus Hotel Blue Square we strive to provide the facilities you require, with little extras to make you feel at home in a friendly and welcoming environment. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Amsterdam
- Amsterdam Best Western