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All reviews rai station amstel park business hotel nice hotel free wifi tram number business trip executive room tram stop public transport excellent breakfast hotel is located schiphol airport min walk dam square conference euro
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Reviewed April 21, 2015

The Novotel Amsterdam City is busy and seems to cater to large tour groups. The check-in, bar and restaurant areas get crowded at times. The desk was of limited help, not comparable to concierge services at top hotels.

The hotel is located in the outskirts of Amsterdam. There is the last stop of the #4 tram nearby which will take you to the heart of the city, but there is the additional cost and 20 to 30 minute ride.

The rooms are a good size and are well maintained. The breakfast and dinners are acceptable but not exceptional.

Weighing the pluses and minuses - an average rating is quite fitting for the hotel.

Date of stay: March 2015
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank Bill_TWest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk B, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 21, 2015

Dear Bill_TWest,

Thank you for taking the time to write a review on TripAdvisor. I am glad to read you had a good stay with us in general.

Hopefully we could welcome you back in the nearest future at Novotel Amsterdam City!

Best regards,

Dirk B.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2015

Novotel Amsterdam City is the best Accor Hotels experience we've ever had. The facility was very nice, clean, and comfortable. It was a 5 minute walk from the train station and the same distance to the end of the tram line which takes you into the city center in 20 minutes or so. Best of all was the service from the staff. We had a friendly greeting during arrival and were acknowledged by someone near the front desk every time we entered the hotel. The breakfast staff (and the food itself) was amazing. Our son celebrated a birthday during our stay and they made him feel extra special. We would choose this hotel for future stays in Amsterdam in a heartbeat!

Date of stay: April 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
1  Thank K3travels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk B, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 21, 2015

Dear Andrea K,

Thank you for taking the time to write a review on TripAdvisor. This is really much appreciated. I am glad to read you had a good stay with us.

We are looking forward to welcome you back at Novotel Amsterdam City!

Best regards,

Dirk B.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2015 via mobile

Not in the city center but conveniently located with a tram station near-by. Rooms are ok but not great. Breakfast is excellent (but pricey, around 20e). Recommended for a business option but maybe a bit far from the city center for a few days of visit.

Date of stay: April 2015
Trip type: Traveled on business
2  Thank 617raphaelt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk B, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 21, 2015

Dear Raphael T,

Thank you for taking the time to write a review on TripAdvisor. This is really much appreciated. I am glad to read you had a good stay with us.

Indeed, we are not located in the city center, but just 15 minutes away by public transport.

Hopefully we could welcome you back again!

Best regards,

Dirk B.
General Manager

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Reviewed April 18, 2015

Tram station (Line 4) is only 3 minutes walking distance. It takes 20 minutes to get to Amsterdam Central.

The Station Rai which has direct train to Amsterdam Schiphol Airport [15 minutes journey], is only 5 minutes walking distance.

Date of stay: April 2015
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank LondonAPR2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk B, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 21, 2015

Dear LondonAPR2015,

Thank you for taking the time to write a review on TripAdvisor. This is really much appreciated. I am glad you had a good stay with us.

Best regards,

Dirk B.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2015

Novotel is novotel. You get it what is says on the tin, by and large. Predictable, good beds, free wifi, and the sort of place that I would instantly pick as a business short stay.

I have to say though that the staff were particularly helpful. "Yusuf' (sorry for the spelling) was great in sorting out various aspects of stay that I had failed to address in advance.

A very comfortable stay indeed and I was impressed by the service that in my view, went that extra mile to ensure my stay went smoothly.

Date of stay: April 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank Twinkle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk B, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 8, 2015

Dear Twinkle C,

Thank you for taking the time to write a review on TripAdvisor. This is really much appreciated. I am glad to read you had a good stay with us.

It was Yousef who gave you his outstanding service :-)!

Hopefully we could welcome you back in the nearest future.

Best regards,

Dirk B.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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