Stayed here for about 8 days during a business trip. A competent enough business hotel, but with some quirks.
Started with the check in- I did check in a couple or so hours early- though I had my EA drop the booking desk a note on the same.
So the person at the desk accomodated me a few hours ahead of schedule which was good of him ( though it was a Sunday morning in a business hotel so couldn't have been very difficult)- but in a room size smaller than my eligibility, and it had twin beds ( than a single queen etc).
( usually my experience has been that when you check in for 7-8 nights, especially if it's a business acount booking, they usually upgrade you. They at least give you the right category of room- early check in or not).
In any case - it took me 3-4 days of conversation - with the front staff before they agreed to let me shift in the evening ( since I was out all day)- a couple of times insisting I shift around noon or some such thing. By then I was into the end of the week - and decided to stay on in the current room.
Secondly, the behaviour of the staff in the restaurant was a little puzzling. They were friendly enough.
However, on my 2nd meal - the server brought the check to me - before serving my meal !!
Also 3 days into my stay, when earlier I would just walk in into the restaurant, suddenly that day the restaurant manager decided to get all "proper" - and had me stand for 5-10 minutes- while they laid the table ( really- given the restaurant is a bit understaffed- they always have a few tables empty- not laid out. Wouldn't have harmed me any to sit there - while they brought in the cutlery- or the cavalry :) ! But no- it must be done all "propah".
Anyway- that day was quite funny- because my order was also delayed nearly 30 minutes- and it was hilarious how the server put his hand on my shoulder ( really guys !) - and gravely told me - how he will make a special effort to get it for me. ( Yes - it was a busy day- but seriously if you had just told me at the time of taking my order - that it was a little busy- all this wouldn't be needed). Plus not sure if putting your hand on an upset customer's shoulder is the way to go.
Anyway after that I kind of skipped the restaurant.
Though I must say the food was consistently good.
Also good was the fitness center. And the location isn't bad. The service was by and large efficient.
I do believe that you have to let your customer interrupt you- if you are talking to your colleague ( if you are addressing another customer it's understood it's first come first served)
More or less things worked though I ended up calling the staff once or twice to get my TV to work - which was really slow in starting up. The shower funnily gave up the last day- but I suppose that can happen anywhere- and the checkout staff was apologetic about it.
Think a 3 star business hotel and you will probably not be disappointed. The food is good, as is the fitness center- and the staff is competent. Good enough for the road warrior - I suppose.
- Official Description (provided by the hotel):
- The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more less
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- Also Known As:
- Novotel Amsterdam City Hotel Amsterdam
- Accor Amsterdam City
- Amsterdam Novotel