Stayed here for about 8 days during a business trip. A competent enough business hotel, but with some quirks.
Started with the check in- I did check in a couple or so hours early- though I had my EA drop the booking desk a note on the same.
So the person at the desk accomodated me a few hours ahead of schedule which was good of him ( though it was a Sunday morning in a business hotel so couldn't have been very difficult)- but in a room size smaller than my eligibility, and it had twin beds ( than a single queen etc).
( usually my experience has been that when you check in for 7-8 nights, especially if it's a business acount booking, they usually upgrade you. They at least give you the right category of room- early check in or not).
In any case - it took me 3-4 days of conversation - with the front staff before they agreed to let me shift in the evening ( since I was out all day)- a couple of times insisting I shift around noon or some such thing. By then I was into the end of the week - and decided to stay on in the current room.
Secondly, the behaviour of the staff in the restaurant was a little puzzling. They were friendly enough.
However, on my 2nd meal - the server brought the check to me - before serving my meal !!
Also 3 days into my stay, when earlier I would just walk in into the restaurant, suddenly that day the restaurant manager decided to get all "proper" - and had me stand for 5-10 minutes- while they laid the table ( really- given the restaurant is a bit understaffed- they always have a few tables empty- not laid out. Wouldn't have harmed me any to sit there - while they brought in the cutlery- or the cavalry :) ! But no- it must be done all "propah".
Anyway- that day was quite funny- because my order was also delayed nearly 30 minutes- and it was hilarious how the server put his hand on my shoulder ( really guys !) - and gravely told me - how he will make a special effort to get it for me. ( Yes - it was a busy day- but seriously if you had just told me at the time of taking my order - that it was a little busy- all this wouldn't be needed). Plus not sure if putting your hand on an upset customer's shoulder is the way to go.
Anyway after that I kind of skipped the restaurant.
Though I must say the food was consistently good.
Also good was the fitness center. And the location isn't bad. The service was by and large efficient.
I do believe that you have to let your customer interrupt you- if you are talking to your colleague ( if you are addressing another customer it's understood it's first come first served)
More or less things worked though I ended up calling the staff once or twice to get my TV to work - which was really slow in starting up. The shower funnily gave up the last day- but I suppose that can happen anywhere- and the checkout staff was apologetic about it.
Think a 3 star business hotel and you will probably not be disappointed. The food is good, as is the fitness center- and the staff is competent. Good enough for the road warrior - I suppose.
- Official Description (provided by the hotel):
- The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Despegar.com, Orbitz, Expedia, Booking.com, Priceline, Venere, Travelocity, Hotels.com, Agoda, TripOnline SA, Cheap Tickets, getaroom.com, Reservation Counter and Tingo so you can book your Novotel Amsterdam City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Amsterdam City Hotel Amsterdam
- Accor Amsterdam City
- Amsterdam Novotel