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“Good overall but too expensive.” 4 of 5 stars
Review of Novotel Amsterdam City

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Novotel Amsterdam City
4.0 of 5 Hotel   |   Europaboulevard 10, Amsterdam 1083 AD, The Netherlands   |  
Hotel amenities
Ranked #75 of 340 hotels in Amsterdam
Massachusetts
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
66 helpful votes 66 helpful votes
“Good overall but too expensive.”
4 of 5 stars Reviewed September 26, 2013

My wife an I stayed for 6 nights at Novotel Amsterdam City Center while she was attending a conference at the nearby Convention Center. It's a good business hotel, nothing special about it. It's location (about 25 minutes to Center but tram) is ideal for people attending business conferences. We haven't eaten there as the price for the breakfast seemed excessive.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prague
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 24, 2013

I visited Amsterdam due to re-opening of the Rijksmuseum, for one night only. The hotel is on the final stop of the tram, but it is not long way from the city. The concrete house hides standard interiors. Friendly check-in in the evening and rich breakfast in the morning.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 24, 2013 via mobile

This is a hotel close (10min walk) to the RAI conference centre. Given a choice, it would be better to stay in the centre and get a tram to RAI as there is little to recommend this hotel. The staff were helpful on check in but it is a soulless place. My bathroom wasn't clean which was off putting. Bed comfortable and room quiet.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013

Very comfortable and clean.Stayed in one of the NH hotels beforehand and really noticed extra comfort at this hotel (from duvets/television to hairdryer). Serious breakfasts, personally prefer not to eat huge amounts in morning and is an expense better put towards dinner in town! Tram gets into centre very quickly so it's not too far out (although I suppose if one is out for nightlife it might be more difficult as trams stop at some point). oh, was on fourth floor which had no internet reception in room, and my bed was slightly uneven so if was on right side, facing wall, nearly rolled off!! only negatives!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this review, September 23, 2013
Dear Clare S,

Thank you for taking the time to leave a review of our hotel on Tripadvisor.com.

We very much appreciate your positive comments regarding your recent stay at the Novotel Amsterdam City. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We would like to apologize for the fact that the WIFI Internet connection wasn’t working in your room and that you experienced an instable bed. Due to the anonymity of Tripadvisor it is highly appreciated if you could inform us on H0515-AM@accor.com in which room you stayed so that we can solve the problem and prevent future occurrence.

Once more we would like to thank you for your kind words and your feedback. We look forward to welcoming you again at Novotel.

With kind regards,
Remco Groenhuyzen
General Manager

NOVOTEL Amsterdam City
Europaboulevard 10
NL-1083 AD Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narooma, Australia
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 22, 2013

Stayed for 2 nights on a European tour. Hotel was tired and needed some TLC to make it attractive and comfortable for recommendation. Room size was good and inclusions were standard except for the paper coffee cups and plastic water cups. Must be a Novotel standard as we experienced the same in another Novotel hotel during our tour. Breakfast selection was good and seating arrangements comfortable without being over crowded. Porters were slow with luggage delivery which was frustrating. Hotel is located out of the city centre with very little close by for shopping or eating. In room wifi was included in our package foc but was very slow and next to useless. Need to improve before I could recommend a stay here.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bury St. Edmunds, United Kingdom
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 21, 2013

Came to stay at this hotel as part of package deal and this will be the one and only time i accept the hotel based on the package price. The location was fine and the tram runs frequently so isn't and issue to use as a base for exploring the city. However on checking we were told rooms wouldn't be ready until after 4 which was OK as this is the advised check in time and we were the ones that were early. Basically if we wanted a twin we could get in but if we wanted a double we had to wait. I understand that doubles are more popular so it wasn't a problem at first. I might add that when i first started dealing with the receptionist he presumed i wanted twin rooms, a) this is rude to presume, b) in such a liberal city i do not expect the service to become abrupt when two men ask for double, get with the 21st century please. So we decided to get a coffee for the cafe in the hotel lobby. Wish we hadn't bothered, tea was disgusting, ordered two croissants and was given one plate, even when i said they were for two people (shouldn't have to explain when my partner is stood next to me and we've ordered two drinks!! I was looked at as if i was being awkward! While eating i noticed other people were arriving after us and were receiving keys i did think i maybe because they were in twin rooms rather than doubles but after a while too many loved up couples passed me so sent the partner over who...came back with keys after being told the rooms were made available 10mins ago! Now this was at 2:20pm not gone four like i was told...bad service! Room was clean and tidy very comfortable and I stumbled across the only polite member of staff in the entire hotel the maid on floor 8! She was amazing and after the check in experience i could have hugged her. She looked after us for a our stay and she deserves a front desk job!!! On check out it didn't get much better. You see going back to check in a couple next to us were questioning the deposit (you have to put 70euros on a credit card or pay in cash, if using a debit card your money isn't reserved as such with a credit card it is taken there and then and they will only refund you in cash!!) Now i paid on debit so took the additional exchange rates on but that was my decision. So expecting my 70euros cash was told the money was never taken it was instead reserved....stark contrast to the conversation of the couple next to me on check in day!!! Any way unable to check my money hadn't been taken i had to leave without 70euros and trust this team of story tellers. Overall i will not return and found the staff awkward, happy to give varying stories to best keep the customer quiet and unhelpful.

Room Tip: Rooms at back of hotel are quieter
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this review, September 23, 2013
Dear Sir,

Thank you for taking the time to review us on Tripadvisor.com. I am sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback gives us the opportunity to improve our service level. Therefore please rest assured that I will meet with the teams involved to inform them of your comments and make sure of preventing of happening again.

At this point it is difficult to investigate what went wrong upon your arrival at the hotel. In Amsterdam, as you write yourself, it is not uncommon for two gentleman to stay in the same room. Presumably it was the first time for the Front Office Associate to experience this and apparently he/she gave a surprised look. Nevertheless I would like to point out that whatever gender you prefer, it is fully accepted in our hotel.

While you waited for your room to be ready, you noticed that other guests did collect their room key even though they arrived later than you did. The only explanation I could think of is that this group was to be expected to arrive at a certain time and informed us about their estimated time of arrival. We always work with a queue when guests arrive early and when a room becomes available will be appointed to the first guest in line. Nevertheless, the Front Office should have informed you about this procedure in order to prevent you of feeling neglected.

I trust that with this writing I have taken away a part of your negative feeling. I hope that you will give us the opportunity to better serve you in the near future.

With kind regards,

Remco Groenhuyzen
General Manager

NOVOTEL Amsterdam City
Europaboulevard 10
NL-1083 AD Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Amsterdam City

Also Known As:
Novotel Amsterdam City Hotel Amsterdam
Novotel Amsterdam City Hotel
Accor Amsterdam City
Amsterdam Novotel
Address: Europaboulevard 10, Amsterdam 1083 AD, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in Amsterdam
#43 Luxury Hotel in Amsterdam
#55 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Amsterdam City 4*
Official Description (provided by the hotel):
The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more   less 
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