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“Nice modern hotel in inconvenient location” 4 of 5 stars
Review of Novotel Amsterdam City

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Novotel Amsterdam City
4.0 of 5 Hotel   |   Europaboulevard 10, 1083 AD Amsterdam, The Netherlands   |  
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Ranked #80 of 345 hotels in Amsterdam
Melbourne
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Nice modern hotel in inconvenient location”
4 of 5 stars Reviewed March 10, 2012

Hotel was modern and well equipped, and there is a fridge in the room.

Inexpensive by Amsterdam standards.

The room was small compared to Australian hotels but was not small by Amsterdam standards (whereby most rooms are very small), however, being this far out from the centre I would have thought the land would be cheaper and that they could have made the rooms bigger. The room did have a fold out couch which was useful as I was travelling with a friend.

The hotel is close to the metro and tram station. We got the tram to the centre but the trams are not particularly regular and it is a long ride. If you are a tourist wanting to see the historic centre, I would not recommend this hotel purely based on the location. That said, a hotel of equivalent quality in the centre would be more expensive.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,334 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Monthey, Switzerland
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 29, 2012

I stayed at the Novotel Amsterdam for on night in feb, and is not a bad hotel.

The room was nice but small, i got a 2 beds room unfortunately (I hate when I dont get the room I need to get), but that was ok. The bathroom was great, and the minibar was not that expensive).

One funny thing is that the wifi is free, but when you use the cable, you need to pay 5.75eur a day! And for me, this is CRAZY! I found no sign of that fee, and when i go down to leave, the front desk guy told me was because i got "high speed internet" via the cable.... .... I was unable to watch a small clip on youtube, so not sure where was the high speed their!

But except that, if you are in Amsterdam for the RAI, i think this hotel is really good. (just was a bit strange to see the black / dirty nails of the front desk guy at the check in time!)

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this review, March 6, 2012
Dear Sir/Madam,

Thank you for taking the time to inform us and other travelers about your stay at Novotel Amsterdam City. I am sorry to read that your experience did not meet your expectations. I therefore would like to reply on your comments in order to inform other travelers about your review.

WIFI is free of charge and available throughout the entire hotel. If you do not bring a laptop with you, Novotel Amsterdam City also provides computers in our lobby to use free of charge. For cabled, faster internet, we ask a fixed fee per day. This is clearly mentioned on the desk in your hotel room and needs to be accepted before use.
The signal for watching a youtube movie might have been slow due to the settings or restrictions of your company computer. Our security department would have been happy to assist you and solve this matter for you while you were staying with us.

The hygiene- and dress code of the hotel is clearly defined. I have taken notice of your comment. This is discussed internally in order to prevent future occurrence.

Of course, I regret this has affected your overall feeling of your visit to Amsterdam. I do thank you for informing us and it is our hope to better serve you in the near future.

With kind regards,
NOVOTEL AMSTERDAM CITY


Remco Groenhuyzen
General Manager
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Halden, Norway
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 29, 2012

Fair sized rooms, clean and tidy. Nice re-decorated bar and restaurant area. Breakfast is al-right, order your own omelette is a nice feature. The dinner menu is rather boring, and so is the food. I'd eat out elsewhere if possible. A thank you to the excellent bartender who took very good care of us, mixing up drinks on request.

Room service was slow, 30+ minutes for a simple dish. TV signal kept dropping out for no apparent reason. And Novotel please, one ironing board placed in the hallway to be shared by the whole floor is not good enough. I'd like on in my room.

Location is ideal for visitors to the RAI (convention centre), but not the best choice for exploring the city centre.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
89 reviews 89 reviews
68 hotel reviews
Reviews in 48 cities Reviews in 48 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 18, 2012

Stayed here whilst attending meeting at the Rai. So the hotel is about 5-10 minutes walk from the Rai and 3 minutes from a Train/Metro /Tram station. About 30 min or less from airport wit h about 6 trains an hour to the airport.

Rooms are reasonably sized and shower works well. Good supply of shampoo and body lotion.

Pillows too soft but there are extra in the wardrobe.

Breakfast is fine and they have newspapers to read whilst having your breakfast. Mixed fruit for putting on your cereal, but pineapple mixed with melon and apple, whereas I just prefer pineapple only.

There is nowhere in particular to walk to after the conference - there are some restaurants around which seem OK - I had a pizza in a Sicilian place and it was quite nice and good value - pizza, beer and salad was about €20.

The hotel itself seemed fairly expensive for what was there - €149 incl B'fast + Sales Tax, per night. It would have been better to stay in a hotel near the centre of Amsterdam and then commute to the Rai.

Museums etc seem to close around 5pm so if you want to see anything you need to arrive early.

Room Tip: Stay near centre of Amsterdam and commute to the Rai.
See more room tips
  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2012

Although this hotel is not in the centre of Amsterdam it is still a great place to stay.

We spent 2 nights here the beginning of February and were not dissappointed. The hotel lobby is very modern and spotless, even though it had been snowing and people were walking through with wet feet constantly.

The rooms are not the largest we have ever stayed in but there is plenty of room with the usual, TV, mini bar etc. Again the room was spotless, the bathroom had plenty of space, clean towels etc.

We didnt eat there but the menu looked nice enough with plenty of choice and seemed quite good value for money.

Like I said earlier this hotel is not in the centre of Amsterdam, infact it is a good 20 minute tram ride away, but with the trams been very regular and on time this isnt a problem. In fact we bought a 24 hour pass and used it to visit places we havent been to before. The tram (no 4) ends just a few minutes walk from the hotel and there is also a train station at the same place.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodinville, Washington
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 11, 2012

The Novotel Amsterdam makes a good first impression, nicely done lobby and walking distance to the RAI Conference Center. With the white tiles, they were constantly mopping the floor, felt sorry for the cleaning crew.

Room sizes are good, are clean, very spartan and dorm room like in decor and finishes. Service was great, front desk speaks english well and getting a cab was never a problem.

On site restaurant does your basic business hotel breakfast, with european cold cut selection too, but for dinner tries to be both Asian and American, being Asian American I found the combination confusing... food was OK. Go out into old Amsterdam for dinner at one of the great Indonesian places.

All in all, if you're attending a conference at RAI, it's a convenient place to stay, won't find much to write home about, at least at the Novotel.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Top Contributor
74 reviews 74 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 10, 2012

Another company booked my room here because it's very close to the RAI Convention Centre, so I don't know what the room rate was but the Novotel was an enjoyable experience. The restaurant hostesses take their job very seriously and try to sit you in long rows in the centre of the room, and get annoyed if you tell them you'd prefer a table elsewhere [that's half a star off the review because they were annoyed every day for four days]. My wife joined me while I was at the hotel, and although the organizers and the hotel management were aware she was coming, no-one told me until checkout that there was a 20 euro supplement for sharing a double room ! [Another half point off] Breakfast was 20 euros per person but was balanced out by the supplement, and I'd also purchased a 25euro upgrade to get free internet, free bar fridge and a slight room upgrade - which seemed to mean slippers and a bathrobe. Anyway, the hotel is well located if you're at RAI and even if you're not, there's a tram route 100 meters away that goes to Centraal Station, and the train station to Schipol is 150 meters away, so public transport is really good and must annoy the taxi drivers no end. The breakfast is a comprehensive buffet, and at night the restaurant serves Dutch and Asian food which is not bad. Internet is available in the lobby on Mac computers which only run Windows, so they've managed to confuse users familiar with either system. [half point off] On a cold and wet night I needed to buy some aspirin, and the concierge told me the hotel didn't have any, but he said there was a supermarket just around the corner that would be open until 10pm. So I braved the weather, walked for twenty minutes around a very long corner and discovered the supermarket had closed at 7.00pm. [Another half point off for not knowing local shops]. But I'd be happy to stay there again, and that's worth at least three stars !

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this review, February 13, 2012
Dear Sir/Madam,

Thank you for taking the time to tell us and other travellers on Tripadvisor.com about your recent stay at Novotel Amsterdam City. I am sorry to read that your stay did not fully meet your expectations.

Novotel Amsterdam City strives to provide a superior service level to every customer, therefore your feedback is very important to us. Unfortunately due to the anonomity of Tripadvisor.com it isn't possible for us to investigate the feedback given. In order to take the appropriate measures and prevent future occurence it would be highly appreciated to receive more details. When you have the opportunity to contact us directly through H0515-AM1@accor.com, we will investigate the situation occured and provide you with a suitable answer.

Thank you for sharing your concerns and we look forward receiving your details.

With kind regards,

Remco Groenhuyzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Amsterdam City

Address: Europaboulevard 10, 1083 AD Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Family Hotel in Amsterdam
#47 Luxury Hotel in Amsterdam
#58 Business Hotel in Amsterdam
#69 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Amsterdam City 4*
Official Description (provided by the hotel):
The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more   less 
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Also Known As:
Novotel Amsterdam City Hotel Amsterdam
Accor Amsterdam City
Amsterdam Novotel

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