Although the location was great, right on a canal, this only mattered if you had a room at the front. Our friends' room was at the back and was horrible. The curtains didn't fit and were hanging off; dirty towel in the bathroom; stains on the bedclothes - yuck!!!
The staff seemed really nice when we arrived and offered us iced water, but then said the credit card machine had broken so we had to pay cash (before we'd even seen the rooms - stupidity on our part). The next morning there was no-one around, so we couldn't even leave our bags in a locked room and had to lug them around with us. Have emailed the travel company to complain - but I won't hold my breath......
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