We were in Amsterdam for a conference and booked 2 nights at one hotel but the 3rd night was booked solid so we booked the RobertRamon for the final night. We arrived to check in and were told that they had no record of our booking and no room for us, despite a confirmed booking from booking.com and their attitude was one of sheer apathy and ignorance, they actually made us feel like we were being awkward for not just going away and sucking it up as our problem.
They refused to accommodate us, even though other bookings hadn't yet checked in and refused to find us alternative accommodation in Amsterdam, as they should do via Booking.com T&C's, I rang booking.com to sort this and they were very helpful and professional.
Ironically it was Orange day weekend and every hotel that had vacancies was now trying to charge crazy money, I looked around for alternatives in case they couldn't sort it a 3 star was trying to get over €1,000 for a night, there were only 6 hotels in Amsterdam centre with vacancies and finally the RobertRamon said they'd put us up in a hotel, YAY.. well not quite, it was the Airport hotel and they would pay for a taxi out there only, so to visit the centre we would have to then pay taxi fares or get the train in.. the reason we booked a hotel in the centre was to be in IN the centre, not travelling back and forth.
We refused this hotel and told then what booking.com had told us - they must accomodate us in a hotel of at least equal quality in a location as close as possible to them - I showed them that there was one a few street away but it was around 3 times the price but the same star rating and they just fobbed us off and said the airport hotel was the only option - take it or leave it - so we left it and went and booked another in the centre at considerably more expense per night.
When we arrived there it was a bait and switch operation that showed one hotel online but had us go to a booking office, where we were then pushed towards the 'only option' of a brand new hotel, not yet finished in the centre, I was too tired to argue so we took it, after walking 10 minutes with luggage to get there had to then pay another €60 to check out late so as to not have to carry all our luggage around in the day as they had no lockable room to leave luggage.
Booking.com refunded the extra expense YAY, but not the extra €60 fees we ended up paying or the taxi ride to the new hotel.
It was obvious from how the staff were behaving that the RobertRamon had a booking for us but had probably had a multiple night booking so kicked us to the curb and left us hanging.
The hotel RobertRamon basically screwed up our last full day in Amsterdam by wasting around 3 hours, then ending up in an unfinished hotel with no amenities because the only other choice was a hotel miles out of Amsterdam.
Would NEVER use them again, they didn't care in the slightest!
- Also Known As:
- Robertramon Hotel Amsterdam
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