There is no better location in Amsterdam…the front doors of the Krasnapolsky are located right on Dam Square…the Dutch equivalent to the center of the world. On the back side of the hotel is a lively canal and the famed Red Light District.
Although I've stayed in the hotel room section of the Kras a few times, I usually stay in one of the hotel apartments. Actually, I've stayed in most of the apartments over the past 15 years. Each apartment is housed in one of several traditional canal houses, with a private entrance on the street. One building has an elevator and the rest have very steep, windy, typical Dutch stairs. I love staying in the Kras apartments, both on business and many times with my family in the larger two bedroom apartments. For me, it's the perfect compromise between a hotel room and a short term apartment agency…I get my own apartment, with the amenities of a hotel.
The apartments were renovated in 2007 with faux hardwood floors, brown hues, and furniture with a Dutch/Scandinavian/Ikea design flair. It is a much more contemporary feel than the burgundy and navy tones, carpet, and soft leather sofas that used to decorate the apartments...perhaps a bit too stark...but that is only my subjective opinion. The apartments are huge, and there is ample drawer space, plenty of tables and desks, enormous large screen TVs, DVD player, nicely equipped kitchens, clothes washer and dryer, etc…
The service is what you would expect from a 4/5-star hotel…from the attentive business center staff who always remember my name, to the maintenance staff who have helped us with the usual (like hooking up an extra DVD player) to the unusual (like installing training wheels on my daughter's bike). The front desk staff is friendly and efficient, and the room service and housekeeping staff is also excellent. The breakfast buffet has a nice selection and ambiance, and the bar pours some of the most behemoth drinks I've ever been served…very nice surprise to order a fine whisky that ends up being the ounce equivalent of a large soda.
The one area that the hotel needs to improve upon is their apartment reservation modus operandi. Firstly, the apartment reservations is a separate office from the general hotel reservations…and the apartment reservations agent only works a few days a week and only half-days on the days she does work. She doesn't return emails except during the minimal hours she is in the office. I have also found her to be deceptive on a number of occasions…most recently, to the extent that I almost checked-out of the hotel and went somewhere else. I truly hope management addresses this flaw in their otherwise seamless product.