We stayed here for 2 nights in August. It was a great location - an easy walk from Centraal station and close enough to walk (or take trams in the case of some rainy weather) to all the attractions. It is on a very quiet pedestrian-only street. We did not meet the owners, but the young male manager we dealt with was exceedingly gracious, warm, kind, and helpful. We had the upstairs room and had to go downstairs to a shared bathroom, but this worked out fine and we never had to wait. Yes, the stairs were steep as promised, but it was okay, even with our baby and all the baby gear. We had asked for a crib in the room and didn't get one, but he was fine sleeping between us, so we didn't push the issue. The two little Jack Russel dogs were very sweet, and my son adored them. The breakfast the first day was amazing and plentiful, with waffles and eggs made to order, among other things. For some reason the second day we only got bread and fruit, the manager was making eggs and hot things for other guests and I think he just didn't realize that he never offered them to us - it was a bit hectic with folks in and out of the room at that particular time. He was so kind and working so hard, that we didn't mention it and just made do with the other items. I would definitely recommend this to friends and family!