Almost everything disappointed me about this hotel. I arrived around 4pm (16:00), to no one working for the hotel, just seemly the restaurant attached to it. After around 15 minutes, someone finally showed up, but offered no apology and was rude. He told me he couldn't find my reservation, and it wasn't until I pulled out my records that he said he found mine. I had light bulbs missing from my room(a tiny, but otherwise fine room), and even though I notified the hotel (same rude gentlemen) they did nothing about it. Even though they advertised free wifi it did not work unless I was in the lobby, three stories below my room. The shared bathroom door's lock was broken. As a solo female traveler this is extremely important to me. Check out was early, 10am, and I had to wait for anyone who works there to arrive to ask if I could leave my bags with them. Again, the same rude man was MIA and I waited an hour after I was told he would be there until I could collect my bags. Very displeased with my stay, and would not stay again. Trip advisor really lead me astray on this one.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Priceline, Venere and Booking.com so you can book your Hotel Benno reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.