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“Compact Hotel lacking character” 3 of 5 stars
Review of Hampshire Hotel - Crown Eindhoven

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Hampshire Hotel - Crown Eindhoven
4.0 of 5 Hotel   |   Vestdijk 14-16, 5611 Eindhoven, The Netherlands (Formerly Eden Crown Hotel Eindhoven)   |  
Hotel amenities
Ranked #11 of 24 Hotels in Eindhoven
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Compact Hotel lacking character”
3 of 5 stars Reviewed October 12, 2012

Hotel is well located in city centre and for train station just 5 mins away. Lots of Restaurants, bars and shops adjacent. No parking with Hotel so need to use one of the public car parks around the City. Hotel has no public areas just a small lobby for reception. Breakfast is served in next door bar area, quite crowded and claustrophobic. I paid for a superior double room so was surprised that it was so small with just space to walk around the bed. Having said that it was modern and looked attractive. The gym was a token gesture with quirky equipment and no treadmill.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sietske S, Guest Relations Manager at Hampshire Hotel - Crown Eindhoven, responded to this review, October 14, 2012
Dear sir / madam,

Thank your for your review and for taking the time to give us feedback about your stay in our hotel.

We are sorry to read that this stay was not completely to your liking. Unfortunately, we cannot change most of the items you named on short notice. Therefore, we will note your comments in our database for possible future adjustments. Hopefully, you can understand this.

However, our hotel rooms will be renovated next year and we will definetely look into the possibilities to also improve our fitness room.

Thank you again for your candid feedback and we would like to welcome you in our hotel again on some future occasion.

With kind regards,

Hampshire Hotel - Crown Eindhoven
Sietske Staekenborg
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299 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2012

Not the best hotel I have stayed in by a long shot. Decor very jaded in room. Two armchairs in room were shabby. Mini-bar was empty (this is not a big issue for me as I rarely use it but may impact others) When I enquired why I was told that it was normal practice to have empty mini-bar in standard room. Air-con noisy and ineffective. No tea/coffee making facilities in room. Cannot use shower without wetting floor due to mounting arrangement.

On the plus side the location is excellent. Staff are quite nice. Bed probably the most comfortable hotel bed I have slept in. Ok for 1-2 night stay.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sietske S, Guest Relations Manager at Hampshire Hotel - Crown Eindhoven, responded to this review, October 14, 2012
Dear sir /madam,

Thank your for your stay in our hotel and for taking the time to share your feedback with us. We are happy to read that you liked the service and the comfort of sleep in our hotel.

Unfortunately, you are not satisfied about the interior of the room and for this we offer our apologies. We would like to inform you that a renovation of our hotel rooms will take place next year.

Furthermore, we indeed only offer a small refrigerator in our standard rooms. The minibar items were bought rarely. As a result we decided to keep the minibars but to offer them empty as a service for our (long-stay) guests.

Hopefully, our response shows you that we take your remarks very seriously. We cannot change your recent experience in our hotel anymore but we hope we can be of service to you again during a possible next visit to Eindhoven.

With kind regards,
Hampshire-Hotel Crown Eindhoven
Sietske Staekenborg
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London, United Kingdom
1 review
1 of 5 stars Reviewed October 4, 2012

The bright and moden lobby of the hotel does not reflect the rest of the out datd and dirty rooms. The location of the hotel is great, the staff very friendly but the rooms need some serious attention. Bathroom was old and dated and the toiltet did not have a seat cover. The room carpet was stained and dirty and TV did not work properly. There is a mini bar but nothing in it and no Wifi in any of the rooms. Surely this is a must for any business hotel these days.? If you want water you have to buy it from a vending machine in the lobby. Breakfast was good with plenty of choice and served in the hotel bar/restaurant which is located next to the lobby.
Not a hotel I would stay in again until the rooms were cleaned, decorated and upgraded.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sietske S, Guest Relations Manager at Hampshire Hotel - Crown Eindhoven, responded to this review, October 10, 2012
Dear sir / madam,

Thank you for the review regarding your stay in our hotel. It is our goal to consistently provide superior service and accommodation and your comments are very important to us. They allow us to target problem areas and take necessary actions.

Unfortunately, your stay in our hotel was not to your liking and we would like to offer our apologies for the inconvenience this may have caused you.

We are very happy to read that you are satisfied about our service and we will inform our staff about your feedback. However, the room did not meet your expectations and as a result you feel that our hotel is one to avoid. We understand your feedback and are aware of the fact that some of our rooms indeed need to be refurbished. With great pleasure we would like to inform you that a renovation of our guest rooms will take place next year.This will increase our ability to meet the needs and expectations of our guests.

Although we cannot change your recent experience in our hotel anymore, hopefully, our response shows you that we take your feedback seriously. We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs in Eindhoven.

With warm regards,

Sietske Staekenborg
Hampshire Hotel – Crown Eindhoven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wirral
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 25, 2012

Great stay. Exellent room , clean tidy , comfortable beds , friendly staff , easy to get to shops/supermarket , restaurants , bars , train station . Breakfast was good , plenty to pick from. would stay there again on my next trip to Eindhoven

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 21, 2012 via mobile

Great location near the train station and next to shops, restaurants an bars. Room is ok, small bathroom. The bed seems a bit small for a 2 person bed. There is free wifi in the public area, but internet access in your room through cable costs 17 euros per day!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
135 reviews 135 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed June 6, 2012

A well managed hotel right aside the central railway station at Eindhoven. Being right at the city centre, every thing is close by. Hotel staff is friendly and takes that extra step in making things convenient for you. Though I found the room given to me uncleaned, it took them only 5 minutes to accept the mistake, apologize and arrange another well kept room given to me!
The hotel offers a free wifi connection that can be accessed at the hotel lobby.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 29, 2012

Can't fault this hotel, very friendly staff, central location just minutes' walk from the train station and great shopping centre, spotlessly clean, and an unbeatable breakfast which is constantly topped up. Good supermarket opposite hotel for your picnic supplies. No problem to check in to hotel early - we arrived at 10am. Very good price deal by booking online. Go for the breakfast included offer.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampshire Hotel - Crown Eindhoven

Address: Vestdijk 14-16, 5611 Eindhoven, The Netherlands (Formerly Eden Crown Hotel Eindhoven)
Location: The Netherlands > North Brabant Province > Eindhoven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Eindhoven
#7 Luxury Hotel in Eindhoven
#8 Family Hotel in Eindhoven
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hampshire Hotel - Crown Eindhoven 4*
Number of rooms: 130
Official Description (provided by the hotel):
Certified with the Silver Green Key. ... more   less 
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Also Known As:
Eden Crown Eindhoven
Eindhoven Eden Crown Hotel

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