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“Now that's what I call excellent customer service!” 4 of 5 stars
Review of Park Plaza Eindhoven

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Park Plaza Eindhoven
4.0 of 5 Hotel   |   Geldropseweg 17, 5611 SC Eindhoven, The Netherlands   |  
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Ranked #3 of 24 Hotels in Eindhoven
GreenLeadersBronze level
Brussels
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Now that's what I call excellent customer service!”
4 of 5 stars Reviewed July 20, 2013 via mobile

The stay included my pregnant girlfriend and 3+ year old son. I booked the "Fun in the city" package which includes breakfast for the three of us, a small gift bag and some coupons to exchange for a snack for the kid.
I didn't get the gold elite upgrade because the suites do not have the possibility to get an extra bed. So that's ok. Maybe free parking would have been a nice trade-in.
I got assigned a street view window at the first floor, which was very noisy. My son had a hard time falling asleep which was not ideal. The floors and ceiling also sound like they are made of cardboard. You can hear every step and it makes the entire room tremble.
I' ve asked the reception for another room and they assigned me another room on the 2nd floor at the other side of the building. This one has a different layout (better), but it was very quiet.
The breakfast is good, enough options available. Only remark is the scrambled eggs, but that's a problem in 80% of the hotels I stay in.
The service is fantastic. From the check-in, bar, breakfast, kitchen staff, check-out. Everyone always had a big smile on! My son even got a plate with candy from the bartender delivered to our room.
I can really recommend this hotel, but I would ask for a room in the part where the lobby is situated.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, July 24, 2013
Dear ErikCleppe,

Thank you for your visit to Park Plaza Eindhoven. It was a real pleasure to welcome you and your family. I am very happy to read that my colleagues could help you very quickley to solve the issue with the noise. Hopefully we can welcome you again in Eindhoven, we are looking forward to meet you!

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Chicago, United States
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2013

The hotel interior is very hip and modern. The front desk staff was very friendly and got both myself and a coworker checked in and off to our rooms faster than I expected. We decided to eat at the onsite restaurant as it was decently late and it was the best choice we made. Every single thing we ordered was supurb - drinks, appetizers, food, and dessert. The bed was very comfortable and I slept well. I will most definitely stay here again when in the area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, July 22, 2013
Dear Kelly W,

Wow, what a nice review! This really means a lot for all of us.
Hopefully we can welcome you on a short notice!

Kind regards,
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Haugesund, Norway
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 12, 2013

We arrived around midnight, the friendly staff was fast and efficient, so we could get to bed quickly. Plenty of parking space available, even though we arrived this late (this was a Thursday, that may have something to do with the availability).

The room was clean and spacious. The bed was comfortable, and we couldn't hear any noise from neither the streets nor the neighboring rooms.

Did not try the breakfast, as it was quite expensive. You can get breakfast much cheaper nearby.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, July 22, 2013
Dear Thomfre,

It is really appreciated that you are sharing your findings with other travellers.
Your warm words about our nightstaff is a pleasure to read. Thank you very much
for your stay and response.

We are looking forward to meet you again in our Hotel.

Kind regards,
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Ireland
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 12, 2013

The Park plaza is a correct hotel. The bar is friendly, has a good location. Funny you have to pay for parking but I think its ok overall. Its not a modern hotel, but the rooms are clean and the internet is free for the lower speed.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, July 22, 2013
Dear Johneva1982,

Thanks for your quick response on this website. It is really
appreciated.

Hopefully we can welcome you again in Eindhoven.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 25, 2013

Arrived on an early flight on a friday and check in was at 2 o clock.I requested an early check in and the staff were really helpful and had a room ready for me.Location is great,bars restraunts cafes only 5 minutes away.Central station about 10minutes.Rooms were very good standard bathroom nice with huge shower.My stay overall was excellent.Only little complaints would be charging for water in room and price of breakfast.Will be back again.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, June 26, 2013
Dear LondonIrishG,

Is was a pleasure to assist you with an early check in. We enjoyed
reading your comments about our Hotel, thank you very much.

Hopefully we can welcome you again at Park Plaza Eindhoven.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breda, The Netherlands
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 16, 2013

Not the greatest rating for a Radisson but this hotel was spot on for the value! Maintenance was in great condition, nothing was out of place.
Service was great at every point. We left feeling satisfied and will return again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, June 18, 2013
Dear Justin4974,

Thank you for your response, we really appreciate your effort to share your findings with other travellars. Looking forward to meet you again in Eindhoven, or at one of the other Hotels part of Radisson.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2013

Wwe went to some termal swimming pools for the weekend and on the way back decided to sleep in Eindhoven. Was the best thing we ever did!
Small hotel, very friendly staff, cosy but hip feel to the hotel. Rooms are excellent, bed is great.
Breakfast was very good and restaunt staff very helpful and nice.
Would defenetaly stay there again but not on a Saturday night as on Sunday there is nothing open in the surroundings ;)

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marleen G, Front Office Supervisor at Park Plaza Eindhoven, responded to this review, June 18, 2013
Dear Mrs. SoniaServo,

It is great to read your review on this website. Please feel welcome to
stay with us again! (Tip: Every first Sunday of the month all the shops are open.)

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Eindhoven

Address: Geldropseweg 17, 5611 SC Eindhoven, The Netherlands
Phone Number:
Location: The Netherlands > North Brabant Province > Eindhoven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Eindhoven
#2 Luxury Hotel in Eindhoven
#2 Business Hotel in Eindhoven
#4 Romantic Hotel in Eindhoven
#5 Family Hotel in Eindhoven
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Eindhoven 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Plaza Eindhoven Hotel Eindhoven
Mandarin Eindhoven
Eindhoven Mandarin
Eindhoven Park Plaza

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