We stayed here five nights with our toddler and enjoyed the stay thoroughly. We had our reservations due to some reviews (e.g., 'drifters'), as well as the unusual decor. What we thought:
- Location was outstanding. Steps from market square and had convenient parking at the mall nearby. In terms of the 'drifters' - they were the same folks who would wander in the more upscale Vrithof square. Maastricht felt like a nice European town not overrun by tourists. And it wont be the Netherlands without the bong shops. We felt safe throughout our stay.
- Facilities were better than expected. Rooms were nice but on the basic side - no A/C so that is something to consider if you're visiting during the summer months. Bathroom not so nice with a strangely situated ledge/mirror. That said, they tried to make the most out of the space. The dining room and lounge were fine. I do agree with others, they can rethink that giant horse in the lobby.
- Very good service. Where they lacked in facilities, they made up for in service. We needed a minibar to store our toddler's milk. Since there were no minibars in the room, the front desk were gracious and tireless in storing our milk at a big fridge behind reception. Housekeeping was thorough. Reception was efficiently staffed - e.g., the person checking you in also keeps the lobby tidy. So pls dont expect a doorman and valet.
Aside from the above, it did have nice touches such as the Limburg pie in the afternoon and a comprehensive breakfast. Again, dont expect a chef making you a special omelet on command. It is a buffet and had a lot of options from fruits to cereal to cold cuts to hard boiled and scrambled eggs. I liked the coffee machine that did lattes and espresso.
Overall, we think it was a thoughtfully appointed hotel that managed to constraints.
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