This was definitely my WORST experience in a hostel. I reserved a bed in a female dorm and paid already a lot for it (the price in high season is 31 euro per night in a 6 beds female dorm!)
They messed up my reservation and put me in a mixed dorm; it was a very hot day and the window in the dorm was LOCKED (and could not be unlocked), so the temperature in the room was around 32 degrees (according to my iphone). I complained for the heat and for the room (as it was not what I booked) and they relocated me in a 10 square meters room WITHOUT WINDOW, where the heat was unbearable and, of course, there was no ac.
The hostel is clean and there is a good breakfast, but this is no excuse: when I complained again the day after, they admitted that they put me in a room that "they normally do not rent out because it is too small" (I had to share it with another lady). Overall, it was the worst night I ever spent in a hostel (no fresh air, no window, claustrophobic).
More in general, the hostel is the only affordable place in Maastricht, but has no charme, no character, and everything is overpriced (from lockers to every extra service). I would NEVER recommend it to anybody!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear miss Rita,
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First of all thank you very much for your feedback. We apologize sincerely for the inconvenience you have suffered. We've tried to contact you via email but haven't been able to reach you. We have looked in to the mistake that has been made to make sure that this will never happen again. If you have any questions, please do not hesitate to contact us. firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.