After a nice week stay in one of their apartments, we came back to Maastricht for one night. We decided to try the hotel, expecting the same quality. WE WERE WRONG. Not only was the room not air conditioned - and not big enough for the bathroom door to open without hitting the bed - we were on the back (courtyard) side of the hotel. With our windows open, clouds of smoke from people in the courtyard filled our non-smoking room. These people were LOUD talkers and laughing all night. I requested the front desk staff ask them to keep it down at 2am, he didn't. They stayed out and loud until after 4am, and we left before 5am without having slept at all. I contacted the hotel and Ronald Tombroek did not help at all. We requested some amount of a refund for unfulfilled services, even got our credit card company involved, and he ignored emails and then hung up on the credit card staffer. DO NOT STAY HERE.
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