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“Not a brilliant stay ...” 2 of 5 stars
Review of Hip Hotel St. Martenslane

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Hip Hotel St. Martenslane
3.0 of 5 Hotel   |   Sint Maartenslaan 6, 6221 AX Maastricht, The Netherlands   |  
Hotel amenities
Ranked #14 of 38 Hotels in Maastricht
Antwerp, Belgium
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
100 helpful votes 100 helpful votes
“Not a brilliant stay ...”
2 of 5 stars Reviewed November 4, 2013

We booked this hotel only one week in advance and we got a great deal ! 58 euro's for a night! This was quite a good start though.

Two days before we arrived, the hotel made a phone call to us. They wanted to know we came by car or by train. We told them we should come by car and they offered to make a reservation for their parking lot, which we found great as it was only 14 euro's.

We arrived in the hotel and went to the check in, which is accross the street. Check in went very easy. The lady behind the desk was very friendly, gave us the key and some information about the parking. We drove our car inside the parking but it was completely full! We had to drive out backwards ! The fact they called us two days in advance to make a reservation for a parking and they hadn't one left, wasn't that professional. We parked our car outside and were 'rewarded' with a fine of about 60 euro !

The rooms: Quite big and very clean. You have the opportunity to make yourself a coffee (Senseo Machine) which is always nice.

Sleep Quality: We find it very important to have a good bed to sleep but the bed we had was much too hard and the pillows were way too small. As our room was in the front, we woke up around 6 o' clock cause of passing cars. Also the location of the light switches is just behind the bed. By accidentaly touching the switches during the night , all the lights will switch on automatically. Very annoying if your partner is in deep sleep.

Location: very close to the trainstation and about 10 minutes walking from the city centre.

Wifi: free to use (signal was very good in our room)

We didn't take breakfast in the hotel but went to 'Bread & Delicious', just around the corner.

Conclusion: For the price we paid, we didn't expect very much but we expected at least a good sleep. When we'll visit Maastricht again, we'll look for another hotel.

Room Tip: Try to get a room at the back of the hotel.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, General Manager at Hip Hotel St. Martenslane, responded to this review, November 15, 2013
Dear Mathias,


Thanks for your review, it's great you like our big and clean room and of course we have free wifi!

My sincere apologies it was not what you hoped for. I am really sorry about this light, we will take this serious and are making steps towards a solution. Hope you did love the color lightning? About the pillows, we already have new ones, we have a reception 24/7 and regret we could not help you earlier! Don't forget you can call us anytime there is something wrong, we are across the street.

Thanks again for taking the time to give us your feedback please call us next time, your parking will be free, this was not professional! Maybe we may welcome you again in Townhouse?


Kind regards,

Josine Vendrik
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158 reviews from our community

Traveler rating
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    22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013 via mobile

Nice place to stay. Really kind staff. Good position and cool lights in room. The reception is on the other side of the street, but they are so nice and kind that you won't even notice it. They offer you a 'welcome soup', a free guide and you can spend a great time in the reception hall.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations Department at Hip Hotel St. Martenslane, responded to this review, November 5, 2013
Hello!

Wow thanks - you just made our team smile! Hope to see you again soon The soup will welcome you again!

Kind regards,
Jozet Ringens
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Bagnols-sur-Ceze, France
2 reviews
4 of 5 stars Reviewed October 27, 2013

The Hip hotel is unconventional as the reception is located in the hotel across the street. Location is very quiet and was recently remodeled. The room is very large (in fact the room is split into two: entrance with hangers and a desk which allows you to make a coffee and the bedroom which is also large). Large desk place with enough electrical plugs. Other furnitures were minimalists including modern-designed arm chairs that are absolutely unconfortable (plastic). No extra pillows, no closets in the bedroom
The ony negative aspect is the amenities in the bathroom. Both soap dispensers were empty and only was filled-up after our inquiery. Shampoo was not provided, an unusual choise for this category of hotel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations Department at Hip Hotel St. Martenslane, responded to this review, November 5, 2013
Hi,

Thank you very much for sharing! Great that you enjoyed your stay and the location of the hotel. Also thank you for being specific, this is were we can work with, perfect!! We are very happy to receive feedback from our guests to improve our product. The dispenser in the bathroom is hair and body soap. Sorry we didn’t mention that to you, though empty is terrible! My sincere apologies we did this after you're inquiry!

Hope you love Maastricht as well and we will see you again in 2014?

Kind regards,
Jozet Ringens
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London, United Kingdom
Top Contributor
108 reviews 108 reviews
94 hotel reviews
Reviews in 64 cities Reviews in 64 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed October 25, 2013

Booked this hotel mainly for the price and reviews and it was a great decision. The one thing i really love about the Netherlands is there fresh, unique and modern take on hotels.

Check in is across the road in it's parent hotel, and a nice welcome of freshly cooked soup was offered on arrival, once checked in you walk across the road to the Hip Hotel. Room's are very large with the bed exactly like in the picture's, centered in the middle of the room with funky furniture around the room. The mood lighting was very fun to play with and adjust as well and made the room very welcoming. The bathroom was very large compared to many others i have used in hotels across Europe.

Parking is directly outside the hotel but a max limit of 4 hours or something around that is in place, just move your car to 2 car spaces down and pay for another 4 hours so you wont get a ticket.

City Centre is only around 5 minutes in a car so it is very central and the station is around the corner. McDonald's and other restaurants are about 3 minutes away by car so everything is really close.

Staff as you will notice with EVERYONE in the Netherlands are very friendly and helpfull.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Hip Hotel St. Martenslane, responded to this review, October 28, 2013
Dear Sir,Madam,



What a fantastic review! Thank you very much for sharing your experiences with us. Great to read that you had a great stay with us and in Maastricht! May we welcome you again in the future?

Kind regards,



Edith Vonken
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Braintree, Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

Decided to stay at the Hip Hotel based on its great price and reviews. It was very close to the bus station and a short walk to the center of the city. The staff was incredibly helpful and friendly. The room was large and very clean. The bed was SO comfortable. We chose to not have the breakfast since there are a lot of cute and delicious cafes in the area (Bread & Delicious was amazing!). Overall, we were incredibly pleased with our decision to stay at the Hip Hotel rather than a hostel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Reservations at Hip Hotel St. Martenslane, responded to this review, August 31, 2013
Dear Becky S,

Wow what a nice review and amazing experience! Thank you for these compliments.
We would love to welcome you again when you are back in Maastricht!

Kind regards,

Edith Vonken
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Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 6, 2013

This hotel was almost perfectly located for the station in Maastricht, is a short walk from the main sites and the staff were FANTASTIC! Breakfast was included in my room rate and it was very good quality - great range. The room was very comfortable and contained all of the features you might expect from a "design hotel". This sometimes impacted negatively on usability (e.g. the positioning of the shower head seemed to be more for aesthetics than convenience and the light switch panel got in the way if you wanted to sit up in bed and read). But other than small niggles, it was a great stay.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HipHotelMartenslane, Owner at Hip Hotel St. Martenslane, responded to this review, July 13, 2013
Dear Rachel591,

Thank you for this nice review.
Good to hear that you had such a nice stay with us.

We hope that may welcome you again in the future!

Kind regards,

Rino Soeters
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

I must say that the receptionist was very kind and helpful, even offering a cup of complimentary soup on arrival! The hotel is a little pricey, however this is understandable with the standard of the rooms! They are beautiful! I have to say that you would have thought breakfast would be included, however I refused to pay €15 for breakfast! Overall a lovely hotel! Ohhh and a really comfy bed!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Owner at Hip Hotel St. Martenslane, responded to this review, July 6, 2013
Dear Matt414,

Thank you for your amazing review!
very good to hear that you had a good stay with us.

We hope that we may welcome you again in Maastricht!

Kind regards,

Rino Soeters
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hip Hotel St. Martenslane

Address: Sint Maartenslaan 6, 6221 AX Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #14 of 38 Hotels in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hip Hotel St. Martenslane 3*
Number of rooms: 13
Reservation Options:
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Also Known As:
Hip Hotel Maastricht
Hip Hotel St Martenslane

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