Bad:
First time ever have sandy bed sheet for our 2nd night.
No Air conditioner, when room is hot and you need to open the fan and windows. That makes room becomes noisy
No footmad in bath room, then you use towels instead, just waste more towels when we can still sue that 2nd day...
No refrigerator/mini bar, can not store food is really a problem when the weather is warm
The LED blue lights for switches makes us can't sleep as it's just next to your eyes 15 cm away...
The pillows need to be replaced
Bed cover shall placed between Mattress Pads, was placed under top thin mattress. This makes the mattress not flat to lay on anymore
Good:
Stylish room but it becomes no cozy couch at room
The hotel change the bed sheet immediately after our complaint.
Really nice location near Maastricht train station, but it becomes extra cost for parking space
Breakfast is nice and price is fair.
Free wifi is really a plus

I very rarely complain about anything - in fact it makes me cringe to do it but we had no choice during our stay here. I will briefly list the issues we had below:

Room not cleaned for three days in a row; bins not emptied for three days in a row; tea and coffee not replaced for three days in a row; room was very hot but on ground floor next to busy road so unable to open windows; road outside was extremely noisy with buses travelling up and down till well after midnight; only one small pillow per person with no spares in the cupboard; smokers gathered outside our room so the smell came in through the window; vending machines with only 3 things available, were very expensive (2€ for a Kit Kat) and didn't have any water (Townhouse Hotel across the road also ran out of bottles of still water...); incredibly expensive room; our room didn't seem to have any of the amenities described on the website - the TV was attached to a bracket on the wall, not inside the bed frame as advertised; shower was over the bath at an angle which soaked the floor when it was used; no 'built in radio system' in bathroom; no 'large work and dinner desk';

... I think this enough for now. It doesn't seem like many other travellers had the same issues as us so possibly the problem was that we were put in a small and unfinished looking room on the ground floor - the upstairs rooms may have had more suitable beds and would probably have been quieter from being further away from the road.

To end on a positive, the location is brilliant and was perfect as we arrived very late in Maastricht, so we only needed to walk literally two minutes from the station to get there. And to their credit, the staff discounted our stay when we brought up some of these complaints - although it didn't seem as though they needed to authorisation of a manager to do so, so possibly they are aware of some of these issues and instruct the staff to give discounts accordingly?

I would not stay here again, but I fully appreciate that other travellers have had very good experiences in this hotel and will probably chalk it down to us just having been unlucky with our room allocation this time.

Great location, quite room, wonderful facilities. Huge room, very clean, and comfortable.

Very nice.
Satf very frendly.
And rooms very good.