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“Efficient, no-frills and very well-located” 4 of 5 stars
Review of Bastion Deluxe Hotel Maastricht / Centrum

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Bastion Deluxe Hotel Maastricht / Centrum
4.0 of 5 Hotel   |   Boschstraat 27, 6211 AS Maastricht, The Netherlands   |  
Hotel amenities
Ranked #26 of 38 hotels in Maastricht
Cairo
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Efficient, no-frills and very well-located”
4 of 5 stars Reviewed August 14, 2013

Maastricht is small and can be easily walked or cycled, but this hotel is close to the river, the town square and charming cobblestone sidestreets that lead to it that are dotted with boutiques, restaurants, cafes and the Basilica. The rooms are spacious but completely basic. The toiletries offered are limited to tiny tubes of hand soap and bath gel so bring your own. Breakfast was excellent but I did not spend time at the hotel otherwise. The reception is manned by the same person who might be simultaneously replacing coffee or making omelettes at the breakfast bar so be patient, the staff is friendly but multitasking. Munch on the great mints in a bowl at the front desk while you wait...
I was given a ground floor room which I would change if I were to come again because I did not like keeping the curtains drawn all the time I was in, also, it can get a little rowdy outside on Saturday nights.
I would come back to this hotel and Maastricht though.

Room Tip: Do not select ground floor rooms.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, August 20, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Troon, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 29, 2013

Merits a 2 star, dirty, shabby hotel with unfriendly staff. Rooms dirty, reception area had dirty dishes. We had booked 3 nights and immediatley asked for a refund which they refused. No refund - total scam! We booked into a hotel a block away for the same rate but far superior!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, July 31, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 26, 2013

We stayed here for a long weekend in Maastricht. The rooms are utterly basic, just enough room for a moderate sized double bed, but not big enough to make much room for sitting in the two chairs, which are not designed for comfort.
We ate out, every meal, because the Markt square is a two minute walk and offers a huge variety of better and cheaper options, even for breakfast.
The staff are cheerful, professional and helpful, mostly. Our room was not well-serviced, and the safe didn't work, even after several visits by staff.
You'd stay here for a base, but not for luxury.

Room Tip: Avoid the front rooms, overlooking the cobbled street. Cars on cobbles are always noisy.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, July 29, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
1 review
5 of 5 stars Reviewed July 15, 2013

We stayed here for 4 nights in June and couldn't really fault it. While it's definitely not a 4 star it was clean and wasn't missing anything. The rooms weren't massive, about what you'd expect in a European city. The location is excellent, less than a 5 minute walk to the Vrijthof. Staff were fairly friendly. Would definitely stay again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, July 18, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yonkers, New York
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 11, 2013

We had a very good stay here and would have happily stayed longer. A "5" rating might be a bit generous, 4.75 might be more realistic, but for a large chain hotel it is very good indeed. Our rooms were very clean, sensibly furnished and designed, and the beds were quite comfortable. The furniture may not have been elegant, but it served the prupose, was in good condition and having a second easy chair was a blessing. The front desk staff was pleasant, helpful and efficient, but busy. The buffet breakfast was very nice indeed, as were the box lunches we ordered one day. The hotel is on the edge, rather than in the center, of the historic area but is a doable and pleasant walk to most of the sights. The bathroom including the tub/shower was good, although a very short person might have difficulty stepping into the very high tub. One quibble, hand and bath towels are provided, but not wash clothes.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, July 16, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 8, 2013

This hotel is in a great position but it is not a Deluxe Hotel, the rooms are very small, bathroom not on a deluxe standard, the bath is very very deep to step into and over bath shower, the shower is not a power shower in fact hardly any power at all!!. The position of the spare toilet roll is hilarious you have to be a giant to reach it. I complained about the lack of air con and it was sorted before we got back that night, most staff very helpful, breakfast is extortionate for what you get, fried egg or omelette, the usual meats, cereal, bread £14 euro!!!. waited half an hour this morning for omelette, this being served by the Manager, she forgot!! on checking out the same Manager asked if everything had been ok, when i went on to tell her my suitcase lock had been taken out of suitcase she basically called me a liar, she didn't handle this at all well, it took her about 5mins of verbal altercation for her to tell me she would look into it. I mean you go into a hotel with a lock on your case put it inside your case and then its gone!! what else are you expected to think, she was having none of it. So it must have been the fairies!!!! BE WARNED. This was not a cheap stay either, 3 nights stay and 3 breakfasts £644.50 euro not worth it.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review, July 16, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Deluxe Hotel Maastricht / Centrum

Address: Boschstraat 27, 6211 AS Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#12 Luxury Hotel in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bastion Deluxe Hotel Maastricht / Centrum 4*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Maastricht/Centrum offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers wellness facilities, which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Maastricht/Centrum is located in the centre of Maastricht. Maastricht knows twenty ages of history, that are still visible in the town centre. The churches, treasure rooms and houses show a rich history, together with the city walls and the tunnels. From the hotel cities like Liege and Aachen are well accessible. Rooms The hotel has 115 comfortable deluxe rooms, 4 family rooms and 4 suites. The deluxe rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. The family rooms have the same facilities as the deluxe rooms, but there are 4 individual beds. The suites are more spacious and are extra fitted with 2 separate beds and a sleeping sofa. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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Also Known As:
Bastion Deluxe Hotel Maastricht Centrum

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