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“Not great” 2 of 5 stars
Review of Bastion Hotel Maastricht / Centrum

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Bastion Hotel Maastricht / Centrum
4.0 of 5 Hotel   |   Boschstraat 27, 6211 AS Maastricht, The Netherlands   |  
Hotel amenities
Ranked #23 of 38 Hotels in Maastricht
London
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
260 helpful votes 260 helpful votes
“Not great”
2 of 5 stars Reviewed March 28, 2013

Arrived at the hotel around 11am, room not ready till 2pm. A bit of a hassle but not a big deal. We came back several hours later, upon checking in we were asked to pay for the city tax, we thought it was included in the price we booked, paid in advance. Its not much so we decided to pay in cash. Checking out the next day, we were told that we owe the hotel the city tax, we explained we paid in cash when we checked in and she gave us a bad eyed. Looks like the check in staff pocketed our cash?!
The hotel is very close to the city centre, the room looks tired and definitely in need of re decoration.
One good thing about the hotel is Wifi is free. I would explore other options if I have to come back to Maastricht again.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Maastricht / Centrum, responded to this review, April 4, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
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    68
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Top Contributor
84 reviews 84 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 29, 2013 via mobile

I stayed here for 9 nights.
the room was of good size , comfortable and the toilet was also good.
The breakfast was so boring same items everyday.
the price was so expensive 93 euros per night too much for mastricht i could have better rates!!!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Maastricht / Centrum, responded to this review, February 1, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 14, 2012

The room was cold and the heater was not working.
I had to print the boarding pass from the pc of the hotel, but the pc was not connected to any printer. The staff asked me to send them the file to print by email, but in my case it was impossible, because I didn't have the file to send in my email, and it was impossible to print to pdf because of the setting of the hotel's pc.
I asked me to help me with the pc of reception, but they said me it was not possible.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Maastricht / Centrum, responded to this review, December 17, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
87 reviews 87 reviews
58 hotel reviews
Reviews in 55 cities Reviews in 55 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 18, 2012

Big hotel, within 400m of one of the main squares. Big enough rooms. Limited free overnight street parking spaces across the road. Otherwise there is a paid parking block, adjoining the hotel. Good breakfast. Reception staff could be better, e.g. there were not helpful in giving directions and were very slow checking people out in the morning. There was a library/smoking room, equipped with a pool table. Expensive enough hotel for familes.

Room Tip: Ask for a quiet room, not facing on to the main street outside.
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Maastricht / Centrum, responded to this review, November 20, 2012
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Maastricht.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2012

The weather was fantastic, the location is at 5 minutes walking frothe center, really nice, personals are very friendly and kind.
The problem was the price that was realy high, the cleanness and the service was at the top, and the main problem was that very few international tv channels was permitted.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Maastricht / Centrum, responded to this review, November 6, 2012
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Maastricht.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Kent
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2012

A little concerned about staying here as I read the reviews after I had booked it, but I needn't have been worried. Very central, easy to find in the car. Friendly staff on reception, didn't eat there but restaurant looked decent, didn't have breakfast as it was pricey and there are LOTS of lovely cafes 5 minutes walk away (literally turn left out of front door and you will find the first square). Twin room, clean bathroom, comfy bed, cable TV. Big fridge to put our own drinks in, always a bonus! Kettle supplied but paper cups for the coffee, a bit odd.

We were on the fourth floor, at the front, had to close the window at chucking out time from the pubs due to taxi noise, but it is a city centre on a Saturday night so no surprises there! Parking is round the corner (only a 100 yards away,if that) in a secure underground car park, worth the 15 euros charge, especially as were able to checkout then leave the car for another couple of hours to go do some shopping before we left town! Overall, a very pleasant stay, would definitely sat there again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 19, 2012

Stayed here two nights while installing my daughter at Maastricht University.
Good points : Friendly and helpful staff with excellent English. Room clean. I found bed very comfortable (but I like my beds to err on the soft side).
Bad points: room very small for a double. Ground floor room very exposed to passing pedestrians. Ground floor also houses laundry or similar and there was a faint odour as of unwashed jeycloths along the corridor.
Parking €15 per night, and a bit of a trek if you've much luggage.

Can't comment on the food as I didn't eat there at all, but hotel generally seemed a bit expensive for what it was - i.e a Travelodge /Premier Inn equivalent.
No room service as far as I could make out.

Room Tip: Avoid ground floor.
See more room tips
  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bastion Hotel Maastricht / Centrum

Address: Boschstraat 27, 6211 AS Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#14 Luxury Hotel in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bastion Hotel Maastricht / Centrum 4*
Number of rooms: 123
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Maastricht/Centrum offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers wellness facilities, which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Maastricht/Centrum is located in the centre of Maastricht. Maastricht knows twenty ages of history, that are still visible in the town centre. The churches, treasure rooms and houses show a rich history, together with the city walls and the tunnels. From the hotel cities like Liege and Aachen are well accessible. Rooms The hotel has 115 comfortable deluxe rooms, 4 family rooms and 4 suites. The deluxe rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. The family rooms have the same facilities as the deluxe rooms, but there are 4 individual beds. The suites are more spacious and are extra fitted with 2 separate beds and a sleeping sofa. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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Also Known As:
Bastion Deluxe Hotel Maastricht Centrum

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