my wife and I had a reservation, through Booking.com, for Sunday, October 19. We arrived at 1:30pm. The clerk said we couldn't get our room until 2:00pm. We said we could leave our bags in the waiting area while we parked our car. We asked if he could keep an eye on them. He said no in a most dismissive manner even though the lobby was small, and there were no people. At 2pm a number of guests stood at the desk and were allowed to get their keys. This is precision. We exchanged words on this and on other issues, and he seemed totally indifferent to his customer. As we found his attitude so bad we cancelled our reservation and left. I wrote to Booking.com that customers should be allowed to provide customer feedback whether they stay or not. Shouldn't prospective guests know our experience and why a visitor cancelled in the hotel on the date of arrival? The short answer was that only if you stay the night can you write a review. I take the time to provide this both to warn people about our experience at this hotel and to express exasperation with Booking.com's handling of this.
- Official Description (provided by the hotel):
- In January and February 2014 the hotel has been completely restyled. Recently Amrath Hotel DuCasque has opened its doors again and you are more welcome than ever before. The Boutique Hotel Maastricht is very unique. The monumental building is located on the Vrijthof in the heart of this historic city. Amrath Hotel Ducasque is decorated in Art Deco style, which results in an authentically styled decor hotel in Maastricht. Maastricht is one of the most historical cities within the Netherlands. It is full of restaurants, shops, boutiques and narrow streets, resulting in a pleasant town to shop. The 1590 different monumental objects within the city create a great atmosphere. It is also possible to visit various museums including the 'Bonnefantenmuseum' and 'Bisschopsmolen': the oldest, still working watermill Netherlands. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, Hotel.de, TripOnline SA, Odigeo and Tingo so you can book your Amrath Hotel DuCasque reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Amrath Hotel Maastricht