Staff at reception were friendly, but unfortunately the girl (and i really mean a girl) who tended to us kept confusing our booking details with someone else who had the same surname.
Even when we pointed out it was the wrong name and address (especially when it was booked in my boyfriend's name and she gave us a form with the details of a lady) she said the address can be corrected later. After 1 minute, she realised that it was her mistake and started looking for the correct form.
It seems like she is a student doing her internship who is trying her best to follow the steps but is unsure of the rest.
When we got to our room, everything looked quite outdated. As we were quite tired after driving for more than 2 hours, we plopped down on the bed to have a rest. Mattress was extremely soft, no support whatsoever. Also noticed that it was quite noisy as our windows were facing the bus-stop right in front of Maastricht Central Station.
After resting for an hour, we found out that the bathroom door kept creaking, toilet seat had a huge crack and one of the lights was not working. If we were staying for more than a night, I would have asked to change rooms.
On the way back down, we found out that the "down" button for the lift on our floor(2nd) was not working at all.
Went for a swim in the pool in the evening, pool was small, quite dirty and water was a bit too cold for our liking.
All-in-all, I would not book this hotel again even if it was half-price.
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- Also Known As:
- Amrath Grand Maastricht