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“perfect hotel in maastricht” 5 of 5 stars
Review of Crowne Plaza Hotel Maastricht

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Crowne Plaza Hotel Maastricht
4.0 of 5 Hotel   |   De Ruiterij 1, 6221 EW Maastricht, The Netherlands   |  
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Ranked #19 of 38 Hotels in Maastricht
Leesville, South Carolina
Top Contributor
135 reviews 135 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
47 helpful votes 47 helpful votes
“perfect hotel in maastricht”
5 of 5 stars Reviewed November 13, 2013

This hotel is right on the river. My wife and I have stayed here several times. I am Diamond with IHG so they usually give us an upgrade. We have gotten two story rooms and rooms on the club level that have access to the roof patio. A lot of the rooms have a view of the river. It's very easy to walk across the bridge to some of the most amazing shopping you will find anywhere. There are a lot of good restaurants and bars in walking distance. Coffeeshops are in walking distance, but they do not cater to those of us from the US anymore in the Limburg provence. If you are a US citizen, at the time of this writing, you need to go north to make purchases at a coffeeshop. Salvatore is a great door man/concierge. He has been there for most of our trips and is very friendly and helpful. You cannot go wrong with this hotel or Maastricht. One of our favorite cities of all time.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Sonning
Top Contributor
79 reviews 79 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed November 3, 2013

This Crowne [why that pompous, superfluous 'e', for goodness sake?] Plaza has a great site, tucked away behind historic, arrow, cobbled shopping streets and right on the banks of the Maas.

So of course its architecture - typical '[--] you' American hotel style - clashes completely and spoils that corner of the town.

With such a site, it's guaranteed business; so it doesn't have to try that hard. It's filled most of the time with business conference groups. The rooms are adequate - US-chain standard - and not expensive. But food is [Euros 20 for breakfast, Euros 70 for dinner]. And the service is average.

Good for a business trip; not otherwise. There are better, more characterful hotels in and around Maastricht.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Maastricht, responded to this review, November 19, 2013
Dear spanner48,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad you enjoyed our great location. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
4 of 5 stars Reviewed October 31, 2013

I stayed in this hotel for a week. The hotel is pretty clean, good quality and some of the room have a good river view. It is also in close proximity to the city center. Nice options in breakfast. The internet access was little expensive.

Room Tip: Get a river facing room.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

Crowne Plaza Hotel Maastricht is very good hotel. Between pluses are placement to center, good view, clean rooms, good breakfast and service!
Our group had meeting in Hotel just for 3 days. But these days were spending great in wonderful hotel!
It's pity that Crowne plaza doesn't have swimming pool and free wi-fi. But instead this everything was great!

Room Tip: Very cute and comfort rooms
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stayed 4 nights here on a business trip. Nice hotel, professional staff. Not so expensive : mine was at 131 euros standard. At 20 euros extra you get a room by the river. A pre-booked break fast is at 17 euros other wise 21 euors. Wifi & internet have to be purchased unless you are a gold member. The rooms come with an ironing board: an added plus for business travellers
One point for improvement: the toilets are clean but look old. My room's WC was stained due to age and didnt feel well considering that this is a Starred hotel.
If you arrive late night: the kitchen serves from a choice of 10/12 dishes and not the full menu. Room service charges are an extra 5 euros.
Evenings are very pleasant if you can reserve a table by the river and enjoy a nice drink or dinner.
Break fast is a standard affair with breads, eggs, fruits, bacon, corn flakes, different cheese, spreads, butter. Th hotel is just 800 metres from Maastricht train station and the walk is through streets lined with quaint shops. Lotsa restaurants nearby fine dining, multi-cuisne and the regulars like subs, macs etc.

Room Tip: Select a room with the river view!
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 22, 2013

Crowne Plaza quality. We stayed in one of the new King Club Rooms. It had an unusual but nice layout. Toilet with a small sink separate from shower and larger sink. Staff was very helpful at check in and check out. The staff took the time to give us a map and showed us where to walk. Location is great, right on the river. We did not have a drink at the hotel bar, but the setting looked great along the water.

Stayed October 2013, traveled as a couple
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Newton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 22, 2013

I stayed in this hotel alone on a business trip in winter and the stay was OK so I selected it again to go with my family. This time we were there in July. Air conditioning did not work in both rooms and the staff was very unhelpful. The best they could offer were fans that they only brought the second day. A bed was quite far from the window and without circulation of air the sleep was horrible. Even fans did not help much.

The lack of service was everywhere. We needed an extra bed for kids and they brought it without linens. When we called and complained they brought just one sheet. Not what I would expect from a reputable hotel chain.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Crowne6221, Director of Sales at Crowne Plaza Hotel Maastricht, responded to this review, October 23, 2013
Dear sir,

Thank you for your feedback. We are glad you liked the location of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Sander Janssen
Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Luxury Hotel in Maastricht
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Maastricht 4*
Number of rooms: 141
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Crowne Plaza Maastricht
Maastricht Crowne Plaza

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